About Uno

Uno Health works with Medicare insurers to enroll their members into all of the financial programs they're eligible for - such as SNAP and Utility Assistance - unlocking thousands of dollars in savings for some of the most vulnerable Americans. The extra cash leads to improved health outcomes and savings for members, and direct revenue for insurers. 

Founders Anna de Paula Hanika and Chloe Phitoussi were inspired by first-hand experience in their previous roles at healthcare startups Clover and Oscar. Uno’s investors include Floodgate (Lyft, Twitter, Twitch), Cowboy Ventures (Lending Home, DocSend) and other healthcare and technology leaders. 

We are at a pivotal time with deep demographic and social pressures being applied to our healthcare system. Come work with us!

About the Role

We are looking for an experienced operations leader to lead and grow our enrollment operations team. This role is critical in delivering and scaling Uno’s core product offering - enrolling millions of low-income Americans in life-changing benefits, putting millions of dollars in their pockets. Our team is mission-oriented and results driven and passionate about making complex and confusing program enrollment simple and delightful for everyone. This role will report into the CEO. 

A few more details: 

  • You will own Uno’s core service delivery:
    • Uno’s enrollment and associated customer targets and revenue
    • Enrollment operations team performance to meet targets
  • You will be responsible for standing up the operations for new customers, including the hiring required to deliver on each new customer, and collaborating closely with sales and strategic operations to manage timelines and expectation settings around standing up new customer accounts. 
  • You will foster a culture of operational excellence, ensuring the enrollment operations team is delivering on SLAs and KPIs on a daily and weekly basis.
  • You will develop an innovative approach to scaling a high performing enrollment team and act as command central for a scaling this team.
  • You will hire and manage enrollment operations managers, each managing their own team of enrollment operators.
  • You will continuously seek to improve existing SOPs and processes that drive efficiency and quality of the team’s work, providing strategic operations and product with clear input on 
  • You will partner with technology and product teams on an ongoing basis.

This role requires

  • 10+ years of experience building, scaling and managing operations teams.
  • Experience scaling  outbound sales / patient / member  enrollment work.
  • Obsession with outcomes and performance and strong track record of delivering excellent outcomes.
  • Highly motivating operations manager. 
  • Executive leadership.

You may be a good fit for this role if you…

  • Have 10x scaled operations teams.
  • Have managed operations teams in health tech start up, ideally with teams of 50+.
  • Have a desire to improve the system for millions
  • Are excited to work with an early-stage startup where you’ll take on a senior leadership position. 
  • Are a self-starter who enjoys working cross-functionally with different teams to reach a common company goal
  • Are thrilled to dive into the weeds in order to build tools that will have a huge impact

To apply, please submit a resume and cover letter to Anna de Paula Hanika at anna@hiuno.com. For general inquiries, please send a note to info@hiuno.com.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Uno Health are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.