This position is remote, work-from-home. There are travel expectations of about 15% around the state of North Carolina and at this time we are only considering candidates who are physically based in the great state of North Carolina.
About the Role:
The Network Success Manager (NSM) is a highly collaborative individual, who enjoys being part of a fast-paced team responsible for providing targeted engagement support to strategic customer accounts or to accounts at risk. On the Network Success team, our style of partnership and support is tactical and intentional. We are experts in bringing together communities of providers that are critical to our community and customer’s success. As a team, we are motivated, dynamic, and collaborative. We share a passion for the work we do in communities across the country and constantly look for ways to drive efficiencies for the business.
What You'll Do:
- Create and implement scalable, strategic network-building initiatives nationally
- Onboard strategic priority partners alongside customers and community providers to create and/or enhance Unite Us Networks.
- Work closely with cross-functional team members, with a special focus on Customer Success Managers, to analyze network data to provide recommendations for network growth and adoption (i.e. increasing number of active organizations in network or number of active users)
- Contribute to expansion and market share by filling gaps in new and existing customer geographies by providing agnostic engagement bandwidth to facilitate partner onboarding with a focus on platform adoption.
- Deliver best practices for workflows and onboarding strategies, based on specific network use cases, innovative engagement approaches, and an understanding of related tools
- Support ongoing operations and special projects owned by the Network Success team
- Help achieve departmental scalability by providing ongoing support to CS team through the execution of identified strategies in an efficient and cost-effective manner
- Assist with the development of systems, programs and educational materials that will maximize the Network Success’s performance on all related program metrics
- Utilize strong entrepreneurial skills to effectively present product demos and persuade community-based organizations to join our network, fostering mutually beneficial partnerships
You are a great fit for the role if:
- 2+ years of experience with Unite Us products or 3+ years of relevant work experience, preferably in a business, public health, or social services environment
- A natural relationship builder- you empathize with others and quickly build social capital
- Comfortable engaging with customers and end-users, promoting Unite Us, and generating buy-in across multiple stakeholder groups
- A strategic mind to see a problem and think critically to solve it
- Empathy and business acumen - you build trust with customers and partners by understanding their motivations and bigger-picture business objectives and connecting those to the Unite Us product suite and mission
- Demonstrated success managing complex projects and implementations with poise and confidence
- Self-starter motivation with strong organizational and time management skills – you make things happen!
- Both professionalism and determination- you build trust internally with teams by listening and communicating effectively
- The ability to thrive in a variable and demanding startup environment - you are solutions-oriented and highly adaptable
- A passion for healthcare or human services
- Typically requires a bachelor's degree or equivalent experience
The Unite Us Story:
Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.
Environmental Job Requirements and Working Conditions:
- This position is remote, U.S. based. We are currently only considering candidates physically based in North Carolina.
- The target pay range for this role is: $73,000 - $82,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
- This position may require 15% travel
All team members will be required to pass a background check which includes criminal, employment, and education verification
Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.
#LI-REMOTE
