Job Title: Technical Solutions Manager

Department: Operations

 

About the Role:

The Technical Solution Manager (TSM)  is primarily responsible for discovery, design, and execution on the technical scope and contract deliverables with new and existing customers. To accomplish this, the TSM has a foundation of technical knowledge, discovery and implementation skills, comfort with going from high-level and strategic to deeper into the technology and operational delivery, and an ability to explain and demonstrate technical solutions to a non-technical audience. A key part of this role will be designing and executing on the technical solution that best reflects the customers capabilities and integrates the Unite Us product suite.

 

What You'll Do:

  • Expert on Unite Us product offerings including interoperability offerings and data solutions, and the technical standards necessary to lead delivery with customer technical teams and coordinate with internal product experts
  • Serve as the technical lead partnering with our customers on the delivery of technical solutions, which includes leading discovery sessions, documenting requirements, and coordinating engineering resources to deliver solutions
  • Works closely with the customer to understand contracted technical deliverables, customer technology capabilities, and identify appropriate execution strategies. This often requires understanding customer technical standards and designing the solution that will allow successful execution and integration of Unite Us products
  • Act as the technical workstream lead and drive decision-making and alignment across the account, engineering, product, implementation, and data delivery teams to move client deliverables across the finish line
  • Work closely with assigned Customer Success Manager to execute on enterprise customer initiatives to drive the overall health, satisfaction and retention of customers
  • Assist customers with planning and execution of technical solution implementations, and removing technical blockers
  • Provide guidance and expertise to customers as they make internal decisions regarding their technology and configuration for the use of Unite Us products
  • Manages and enhances the solution process by, leading and managing the customer technical team to readiness, discovery, requirements gather, build and execution of Unite Us products and supports ongoing technical needs for select customers
  • Project manages prospect/customer pilots, working with the customer to develop critical success criteria, monitoring pilot progress, and coordinating internal resources required to deliver a successful pilot
  • Recommend best practices to clients based on product technical capabilities
  • Manage quality assurance and user acceptance testing of implemented products/solutions
  • Ability to demo products and tie the technical implementation back to the product
  • Configure in the demo environments to support UAT testing with the customers
  • Create and maintain customer-facing documentation related to technical deliverables and integrations

 

What you will bring:

  • Familiarity with SaaS platforms; understanding and interest in technology - HL7, SAML, FHIR, SFTP, EMPI, data file transmission
  • Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size
  • Excellent time management and problem solving skills as well as the ability to use good judgment and make strong independent decisions
  • Manages risks & issues for ongoing customer work and coordinates with appropriate teams for resolution
  • A creative problem solver who likes to work with clients and bring technology to life
  • Able to seamlessly adjust your communication style for internal and external audiences at all levels of the organization and with varying levels of technical expertise
  • Detail-oriented and can balance multiple projects and deliverables concurrently
  • A passion for helping clients develop technical solutions 
  • Active team player who thrives in a kind and collaborative environment
  • Ability to analyze & interpret technical requirements and customer interactions to anticipate and guide client needs
  • Excellent written and verbal communication skills; ability to explain complex information

 

The Unite Us Story:

As our co-founders transitioned from military to civilian life, they saw barriers and inefficiencies among their veteran community in trying to navigate the most basic health and social services. Together, they set out to improve that experience for everyone in need through technology that connects people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and 

outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

 

Environmental Job Requirements and Working Conditions:

  • This position requires residence in the state of Tennessee, US. This position requires 30% travel.
  • Target range: $84,000-110,000. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
  • You will only be contacted by a Unite Us team member with a Unite Us email address regarding any Unite Us job openings. We will never contact you through a third party.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

 

#LI-REMOTE

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Unite Us’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.