Who we are:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.

 

About the Customer Success team:

The Regional Network Health Lead role exists within the Customer Success team. This group is a highly collaborative, fast-paced, and evolving team responsible for implementing new networks and maintaining relationships with existing clients and partners. Our style of partnership and support is hands-on and relationship-based; we are proud of the white glove service we provide to our customers. We are experts in bringing together communities of providers – both in and out of the software- and we extend that expertise to our customers every day. As a team, we are quirky, dynamic, and collaborative. We share a passion for the work we do and hold each other to a high standard of work ethic, but we also know how to have fun!

Description:

Unite Us is hiring a Regional Network Health Lead with a knack for building trusted relationships, managing teams and projects, and driving action through data. The Regional Network Health Lead will be responsible for overseeing and driving the health of coordinated care networks within their assigned region. These networks are comprised of clinical providers, government agencies and community-based organizations addressing social determinants of health. The Regional Network Health Lead  will lead a team of Network Health Managers that tracks performance against key network health indicators, analyzes data to understand the drivers of network health trends, and helps to develop and execute on strategies to improve the health of the network. The Regional Network Health Lead will work hand in hand with the Regional Network Director and Regional Account Director at Unite Us to create aligned strategies that support our networks and the communities they serve as best as possible.

  

What You’ll Do:

  • Supervise a team of Network Health Managers to monitor, analyze, and improve network health across all coordinated care networks in the region
  • Promote a positive and productive work environment where team members feel like they can do their best work, achieve their goals, and contribute to company success
  • Provide oversight and guidance for the NHM team on the development and execution of network-specific optimization plans to improve network health over time. Flag and organize response team meetings if network health indicators are off target.
  • Create and maintain accountable structures within your team to ensure network health is improved over time. 
  • Assist NHM team in communicating progress of network health internally, and develop additional status reports and action plans to increase usage, engagement, and strategic capacity on a quarterly basis or as needed
  • Develop and maintain strong relationships with the Regional Network Director and Regional Account Director in your region by being an expert resource on the network health, data, and strategy
  • Collaborate with the Regional Network Director and Regional Account Director to develop cross-team strategies for improving network health across the region, including future funding/partnership opportunities
  • Help to triage any network health risks or escalations from your region’s Network Health Managers, or from the Account Management or Community Engagement teams
  • Ensure your regional team is able to effectively execute their roles by creating operational improvements (e.g. new toolkits, trainings, etc.); help inform overall operational improvements across the Network Health team by sharing best practices with the Director of Network Health and other Regional Network Health Leads
  • Escalate operational and strategic network health risks to the Director of Network Health to inform needed updates to Network Health operations and high-level strategy
  • Generate Customer Success Content; internally for marketing (blog posts, case studies) and externally for clients (learning-hub articles on new features, lessons learned, how to use the software)

 

 

What’s Required: 

  • Self-starter motivation with strong organizational and time management skills – you make things happen!
  • Experience analyzing data to pull out insights, tell a story, and drive action
  • Ability to apply and execute process improvement methodologies
  • Demonstrated success managing complex projects and implementations with organization and confidence
  • Both professionalism and determination- you build trust with clients by consistently overdelivering
  • Excellent communication and presentation skills – you’re an active listener who can break down complex ideas and tailor your message to a specific audience
  • Comfort engaging with end-users, promoting Unite Us, and generating buy-in across multiple stakeholder groups
  • The ability to thrive in a variable and demanding startup environment - you are solutions oriented and highly adaptable
  • A passion for healthcare or human services

 

Education and Experience:

  • Four-year college degree from an accredited institution.
  • Minimum 5 years in a business, public health, or social services environment
  • Previous experience managing a team of at least two full-time employees
  • Proven project/program management skills
  • Demonstrated experience building relationships with external partners and stakeholders

 

Environmental Job Requirements & Working Conditions: 


  • This position is based in California
  • This position includes 10% travel 

 

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics.  If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Unite Us are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.