Job Title: Technology Account Manager

Department: Technology

 

Who we are:

Unite Us is reinventing the delivery of health and human services. We connect service providers on a common platform, enabling scalable, accountable and measurable delivery of wraparound care. Our technology provides the collaborative infrastructure for these communities. We care deeply about the work we do and the communities and our software benefits. We’re looking for people to join our team who share that passion for our mission to reinvent Health & Human Services and aspire to make a lasting difference for future generations. No matter how large our

team grows, we will always be family. Unite Us prides itself on offering a competitive salary, full benefits, and the opportunity to change the world. Come to Unite Us and together we can build healthier communities for everyone.

 

Description:

We are looking for a Technology Account Manager who will be accountable for maximizing customer satisfaction with Unite Us platform and technology services. You will be managing enterprise accounts and ensure our products are delivering optimal value for customers. You will also be involved in continuously helping to improve our platform. You will serve a critical role in helping Unite Us partners and clients, whether that be a healthcare system, a government entity, or a community-based organization, bring about systemic change to solve the social care needs of the community.

 

What You’ll Do:

  • Serve as a technologist who is focused on maximizing customer satisfaction with Unite Us platform and technology services
  • Track technology issues and resolution status for a strategic/enterprise customer or provide status for all technology items for a particular customer
  • Be knowledge centers for Platform and Solutions and engage Solutions Delivery for Implementations/troubleshooting and Products/Engineering for feature enhancements
  • Responsible for standard and non-standard technical implementations working cross team with Customer Success and Solutions Delivery
  • Manage project plans for technical projects to ensure accountability
  • Lead technical knowledge sharing with new customers and act as their main technology POC
  • Produce weekly agendas, meeting minutes and track action items and maintains risk log and escalates change requests
  • Identify dependencies between tech and operational Configuration
  • Communicate technical timeline, risks, and/or roadblocks to CS and coordinate internally with tech team to complete tech deliverables

 

What’s Required:

  • You are constantly thinking about how we can continuously maximize customer

satisfaction

  • You are resourceful, open-minded and enjoy problem solving
  • You believe that clearly communicated solutions are just important as the implementation
  • You pay attention to the details
  • You care about serving customers and delivering a great product
  • You have good interpersonal skills, are diligent, and self-motivated
  • You have an eagerness to learn and excel in a high-paced environment
  • You are quick on your feet and not scared to fill in the gaps when necessary
  • You keep promises, meet deadlines, and track budgets
  • You can create operating models around account management that will scale as

organization grows

 

Education and Experience:

  • 5 or more years of experience in managing customers from technology perspective for SAAS product
  • Understanding of technologies that include system integration with EMRs. Portals and other Enterprise workflow applications, single sign on, EMPI and data integration
  • Experience of managing customers in an evolving space
  • Strategic mindset and ability to collaborate and share technical feedback as a super user with engineering and product teams to help guide and steer the product roadmap
  • Proven ability to consult clients: designing specifications, requirements and potential solutions creating win wins
  • Experience in communicating timelines, understanding dependencies, and managing multiple project workstreams
  • Experience in collaborating with teams across the organization to form a unified view to the customer
  • Experience with large healthcare systems, payors, and/or human and social services is a plus
  • Experience with a clientele who have complex Data requirements is a plus

 

Environmental job Requirements and Working Conditions:

This position can be based in New York, NY or Raleigh, NC or Remote

 

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

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