Who we are:

As our co-founders transitioned from military to civilian life, they encountered barriers and inefficiencies navigating the most basic health and social services. Together, they set out to improve that experience for others. Recognizing that social care is essential for better health outcomes, they embarked on a mission to connect people to the care they need, when they need it, in communities across the country. Unite Us has developed an intuitive and seamless technology solution that goes beyond the traditional referral method. We work side-by-side with local organizations, and track data and outcomes to build coordinated care networks that support all aspects of community health. Unite Us is boldly changing the nation’s care delivery system. If you want to do well and do good, join Unite Us– we can build healthier communities together.
 

About the Customer Success Team

The Unite Us Customer Success Team is a highly collaborative, fast-paced, and evolving team responsible for implementing new networks and maintaining relationships with existing clients. Our style of partnership and support is hands-on and relationship-based; we are proud of the white glove service we provide to our customers. We are experts in bringing together communities of providers – both in and out of the software- and we extend that expertise to our customers every day. As a team, we are quirky, dynamic, and collaborative. We share a passion for the work we do and hold each other to a high standard of work ethic, but we also know how to have fun!

Description: 

Unite Us is hiring a Network Director, Northeastern US with entrepreneurial ambition and a passion for improving healthcare. This role will be responsible for overseeing the strategy, planning, and implementation of Coordinated Networks across nine states in the Northeast. The Network Director will interface with senior leaders at healthcare systems, government agencies, and community-based organizations, and will lead the team to ensure successful onboarding of clinical and community organizations into the networks. We are looking for a committed leader and inspiring presenter with a knack for building trust and buy-in who has a wealth of knowledge and experience in the healthcare and/or social services space.

What You'll Do:

 Unite Us Team Leadership & Project Management

  • Lead and support existing Unite Us teams across NY, PA, CT, NH, MA, and RI and expand into new states in the Northeastern US as Unite Us networks grow
  • Ensure network onboarding milestones are achieved within forecasted time frames and within the scope of the project budget
  • Coordinate with team on contract deliverables and ensure feedback loop to affected parties
  • Manage and participate in high-level presentation, conference, and public relations requests

Client Management

  • Build and maintain strong, long-lasting relationships with government entities, healthcare partners, nonprofits, and other partners as necessary
  • Serve as liaison between Unite Us and major partners while assisting in the resolution of escalated client issues
  • Monitor the success of network implementations and ultimate client satisfaction

Strategy and Oversight

  • Create innovative strategies around addressing SDoH from a region-wide perspective 
  • Anticipate market trends regarding population and community health interventions to improve the health of all communities within your region
  • Conduct high-level state and regional strategy discussions with key accounts (i.e. government, payers, large health systems, etc.)
  • Ensure and manage the adoption and growth of enterprise licenses with health systems, health plans, and other stakeholders

What's Required:

  • A passionate leader who sets their team up for success and expects great results
  • A highly motivated self-starter with strong organizational and time management skills – you make things happen!
  • Comfortable and skilled at developing high-level relationships within the executive level of government and partner organizations
  • Articulate and direct in written and oral communication
  • Emotionally intelligent - you speak with candor and authenticity and you know your audience
  • Outgoing and able to quickly establish rapport
  • Willingness and drive to do whatever it takes, including jumping in to support boots-on-the-ground efforts
  • Skilled in managing complex projects and implementations with organization and confidence
  • Professional and determined - you build trust with clients by consistently overdelivering
  • An excellent communicator and presenter – you present and influence credibly and effectively at all levels of the organization, including executive and C-level 
  • Solutions-focused and highly adaptable
  • Accountable and prepared to be measured for results
  • Familiar with and knowledgeable about the health and human services landscape

Education and Experience 

  • Master’s Degree (MBA, MPH or equivalent) and/or deep knowledge of the healthcare/nonprofit landscape
  • At least 10 years of experience in healthcare, business, public health, or social services environment
  • Deep understanding and network in the non-profit sector
  • At least 5 years of experience managing a team and managing projects 
  • Experience managing large complex projects and success in juggling multiple tasks and issue resolution
  • Experience in developing and/or re-engineering process for delivery of client services and/or implementation services
  • Demonstrated partnerships with large clients and proven track record as a trusted advisor to clients.
  • The ability to thrive in a variable and demanding startup environment
  • A passion for healthcare or human services

Environmental Job Requirements & Working Conditions:

  • This position is based in Boston, MA
  • This position requires 25% travel

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at peopleops@uniteus.com to request an accommodation.

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