About the role:
As a Manager of Mortgage Originations, your mission is to lead our mortgage team as they work to master processes and procedures, coach to SLAs and disciplines to meet production goals and delight our customers. You have a keen eye on quality and unwavering commitment to fully comply with all mortgage laws and regulations. You will also be responsible for improving the delivery of the products to our customers and removing friction in the processes.
Responsibilities:
- Lead and manage a mortgage loan officer team and work to ensure they consistently meet or exceed funding goals and are engaged in their own personal development
- Monitor phone calls and NPS results for coaching opportunities and trends
- Comfortable explaining and teaching Loan Estimates (LE’s), Closing Disclosures (CD’s) and mortgage documentation with newer loan officers and customers
- Handle customer escalations and follow up on complaints and recommend resolution
- Log customer complaints and follow through with resolution
- Perform routine process reviews, identify opportunities that work to further achieve goals and ensure full compliance with the applicable mortgage laws, regulations, and underwriting guidelines.
- Conduct periodic reviews and provide feedback regarding existing systems and procedures to ensure maximum efficiency and compliance
- Monitor and schedule annual continuing education for yourself and the team to ensure completion prior to the deadline while balancing business need
- Conduct periodic performance reviews providing feedback and suggestions, and make merit based recommendations raises and bonus
- Other duties as assigned
- Be designated as and oversee requirements of a mortgage business as a qualified individual (QI) in multiple states
About you:
You are a seasoned mortgage leader experienced in leading teams that produce non conforming mortgages such as closed end second mortgages in a matrixed and performance driven environment. You are an effective and consistent coach, and have a deep understanding of the unique needs of your team. You are creative and thrive in complex and uncertain environments and are ready to innovate the home financing space.
- Mortgage loan originations license (MLO) in one or more states and at least 3 years of direct mortgage sales experience
- 3+ years of mortgage sales leadership experience, showing increasing responsibilities
- Experience leading teams in a performance and matrix oriented environment with proven compliance and regulatory excellence
- Working knowledge of variable compensation strategies that reward performance and balance the needs of our customers
- Expert knowledge of mortgage industry regulations, investor guidelines, and compliance requirements
- Vast customer experience background and ability to resolve complex direct consumer situations
- You have a keen ability to make a complex process simple to understand
- You seek out and efficiently resolve problems throughout the application process through closing, with a bias towards action for our customers and investors
- Team-oriented work ethic, strong interpersonal skills, ability to quickly build relationships and work well across teams
- Must be willing to be in the San Francisco office three days per week
- Have prior experience as a qualified individual (QI) and the ability to meet QI requirements in multiple states
- It is a bonus if:
- AMP (Accredited Mortgage Professional) or CMB (Certified Mortgage Banker) designation
- Experience leading leaders of diverse and dynamic teams in high volume/high product complexity environments
- You are licensed as Real Estate Broker with California Department of Real Estate
We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Why join us?
The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.
Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.
About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.
The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.
Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.
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