About the role:
As a Director of Mortgage Originations, your mission is to lead our mortgage team as they work to master processes and procedures, put SLAs and disciplines in place to meet production goals, while fully complying with all mortgage laws and regulations. You will also be responsible for various innovation initiatives related to improving the delivery of the products to our customers and removing the friction in the processes.
This is a hybrid position with a requirement of 3 full days in our Omaha, Nebraska office and requires you to be located in Omaha, NE or willing to re-locate.
Responsibilities:
- Lead and manage the mortgage loan officer team and work to ensure they consistently meet or exceed funding goals
- Monitor phone calls and NPS results for coaching opportunities and trends
- Comfortable explaining and teaching Loan Estimates (LE’s), Closing Disclosures (CD’s) and mortgage documentation with newer loan officers and customers
- Handle customer escalations and follow up on complaints and recommend resolution
- Log customer complaints and follow through with resolution
- Perform routine process reviews, identify opportunities that work to further achieve goals and ensure full compliance with the applicable mortgage laws, regulations, and underwriting guidelines.
- Conduct periodic reviews and provide feedback regarding existing systems and procedures to ensure maximum efficiency and compliance
- Monitor and schedule annual continuing education for yourself and the team to ensure completion prior to the deadline while balancing business need
- Conduct periodic performance reviews providing feedback and suggestions, and make merit based recommendations raises and bonus
- Other duties as assigned
About you:
You are a seasoned mortgage specialist experienced in scaling the production and shaping the origination process of the non conforming mortgages such as closed end second mortgages. You are creative and thrive in complex and uncertain environments and are ready to innovate the home financing space.
- Mortgage loan originations license (MLO) in one or more states and at least 3 years of direct mortgage sales experience
- 8+ years of mortgage sales leadership experience, showing increasing responsibilities
- Experience leading teams in a performance and matrix oriented environment with proven compliance and regulatory excellence
- Working knowledge of variable compensation strategies that reward performance and balance the needs of our customers
- Expert knowledge of mortgage industry regulations, investor guidelines, and compliance requirements
- Vast customer experience background and ability to resolve complex direct consumer situations
- You seek out and efficiently resolve problems throughout the application process through closing, with a bias towards action for our customers and investors
- Team-oriented work ethic, strong interpersonal skills, ability to quickly build relationships and work well across teams
- Must be willing to be in the Omaha office three days per week
- It is a bonus if:
- AMP (Accredited Mortgage Professional) or CMB (Certified Mortgage Banker) designation
- Experience leading leaders of diverse and dynamic teams in high volume/high product complexity environments
We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Why join us?
The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.
Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.
About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.
The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.
Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.