Uncommon Goods offers a constantly evolving assortment of original, creative products. We partner with independent makers and small businesses to offer our customers a wide variety of items that they love to surprise loved ones with (and treat themselves, too)!

We are built on better business practices and committed to having a positive impact on people and the planet. Learn more here.

The best part of Uncommon Goods is us—our team. We've been around for over 20 years because of all the wonderful people who make UG the one-of-a-kind company it is.

Learn more about our productsB Corp certification, guiding principlesBetter to Give program, and team members you might be working with. Listen to the story of Uncommon Goods from our Founder and CEO here and here.


At Uncommon Goods, we believe we’re all out of the ordinary. That’s why we’re committed to making diversity, inclusion, equity, and belonging part of everything we do. In pursuit of that goal, we’ve made significant changes to our business, from how we find our products to how we build and cultivate our team. Our hope is to be everyone’s favorite place to work!


We’re looking for a Head of Ecommerce Customer Service to delight our shoppers–and lead the team that answers their questions, solves their problems, and helps them find just-the-right things to buy. Reporting to the General Manager, this passionate customer advocate will work with leaders around the company to identify and address areas of improvement throughout the customer journey. They’ll provide an outstanding customer experience through effective staffing, training, data collection and analysis, and continually striving for excellence with our customers’ needs in mind.  


You’re a thoughtful customer service leader with a ton of e-commerce experience. You love interacting with people and solving problems, and you hold a high bar for yourself and your team.  Your values and passions align with ours—and you’re right at home with our business, people, and customer service culture. You embrace a lean, collaborative team environment, and have an open, direct, and encouraging communication style. 


  • Advocate for an ever-improving customer experience, building upon our award-winning Customer Service program.  
  • Make Customer Service policy recommendations that align with the strategic direction of the company and provide exceptional service to our customers.  
  • Support the Customer Service team through effective communication, team building, motivation, recognition, and ongoing training and development opportunities.  
  • Keep ahead of industry developments and apply best practices to our areas of improvement. 
  • Lead improvement projects through effective project management and leadership.  
  • Create annual budgets and seasonal hiring plans that meet both operational and financial targets (and manage resources to hit those goals). 
  • Identify and act upon emerging trends through careful reporting and data analysis.  
  • Mentor the existing team of assistant managers and supervisors.  


  • 3+ years of experience running a customer service department or call center with 50-100 people; familiarity with seasonal staffing is a plus.  
  • Prior experience with budgeting, staffing, and managing long-term projects.  
  • Command of Microsoft products such as Excel, PowerPoint, and OneDrive. Familiarity with Zendesk, Braintree, Maestro, Stella, Forethought, and Agyle Time preferred.  
  • Awareness of the industry’s latest technology trends and applications.  
  • Top-notch verbal and written communication skills.  
  • This is a hybrid role; candidates will be expected to work in our Brooklyn, NY office some days and have the option to work remotely other days.  
  • Since our business is highly seasonal, candidates should expect 6-day workweeks in November and December. 

This is a hybrid role; candidates will be expected to work in our Brooklyn, NY office some days and have the option to work remotely other days. The team will be working remotely as we continually update our in-office strategy to prioritize the health and safety of our team. We are only hiring in the Tri-State area of NY / NJ / CT.


  • The benefits package includes subsidized medical/dental insurance premiums, generous PTO, paid family leave, and 401(k) with company match. 
  • Casual work atmosphere, fun company events. (Thanks to our team's creativity, we've devised ways to feel connected remotely, too, and it's still fun.) 
  • 40% discount on our products. 
  • Professional development/educational reimbursement. 
  • Public transportation and Citi Bike subsidies. 
  • Safe working environment. Many of our COVID-19 protocols exceed NYC and NYS safety standards. Those who can are working remotely. In our office and warehouse, COVID-19 testing is required of all new hires and monthly for all on-site team members; PPE, including masks and gloves, is required for; and workspaces provide recommended social distancing. 

To apply, please submit the following. We will only consider applications that include a cover letter. 

  • Resume 
  • Cover letter 

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Uncommon Goods are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.