Job Description: Field Application Scientist, Europe

The Top Line

 Here’s the deal. We’re all about helping researchers break free from tools that just don’t cut it.
Unleashing problem-tackling products that make a huge difference in the real science they do every day. That is our mantra, our promise and we own it. Our tribe is different. We thrive on moving fast, taking risks and persevering through failure. We embrace the unknown and we are happy to make mistakes. We are there for each other and we crave diversity because we know that building a truly diverse tribe will make us better at everything. 

The Job

UNchained labs is building the next cool life sciences tools company, and the Biologics and Gene Therapy (BGT) instruments fit directly into that mission.  We need a high octane Field Applications Scientist to support its current and future products.  Our BGT products enable dramatic gains in R&D productivity and innovation in drug development organizations by enabling our customers to do more with less and get the answer faster.  We need people to roll up their sleeves, sweat, think outside the box, collaborate with our customers and create something special with us. 

Responsibilities

  • Support the UNchained Labs Biologics and Gene Therapy (BGT) tools
  • Conduct pre-sales technical discussions, presentations and seminars
  • Plan and execute demonstrations of Unchained Labs BGT instruments
  • Maintain an expert-level knowledge of the Unchained Labs product line
  • Pro-actively provide post-sales account development support
  • Install, QC instruments, and train new customers
  • Provide front-line technical support and work with internal escalation teams as needed
  • Keep CRM system up to date with customer notes and issues
  • Maintain positive customer relations

Qualifications

  • MS degree in Biochemistry, Biophysical sciences or a related scientific field, PhD preferred
  • 3+ years in customer support, FAS, or related biotech industry roles
  • Demonstrated experience designing biological assays and solving complex scientific problems
  • Experience working with protein stability applications (ex. UV-Vis, DSC, DLS, SLS, ITC, DSF, etc.) and nanoparticles (LNP)
  • Experience teaching or training
  • Able to lift 40 pounds
  • Ability to travel up to 40% overnight when required
  • Location- South UK, DACH preferred

 

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