About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.
Learn more at www.ujet.cx.
Opportunity
We are looking for a Analytics Engineer with extensive Looker experience to join our team to level-up our business intelligence capabilities. You will play a crucial role in implementing, improving, and maintaining Looker across UJET. This includes developing Looker reports for our customer reporting platform and working to improve underlying ETL pipelines. The successful candidate will have strong technical skills with the ability to solve and explain complex business problems to a technical audience, a demonstrated record of improving the processes and people around them and a passion for product and technology. Our culture is collaborative, supportive and focused on customer success.
Responsibilities
- Maintain and debug LookML code, build user-friendly explores, design comprehensive models, define caching policies, and understand various datasets and associated schemas
- Develop and maintain a catalog of UJET’s data and business processes
- Assist the data and analytics engineering teams with quality assurance tasks related to data representation and accessibility
- Collaborate closely with product, analytics, customer success, and engineering teams to develop data models
- Act as a subject matter expert on the UJET data platform for the Customer Success and Customer Support Engineering team by answering questions, reviewing UJET reporting features, and resolving outstanding issues
- Provide technical insight to the team and guide the Data Analytics Engineering team with executing the Master Data Management strategic plan
- Define and drive strong engineering practices and champion a software development mindset within the team
- Participate and share your ideas in technical design and architecture discussions
- Develop your craft and build your expertise in data and analytics systems
Requirements
- Enthusiasm for data and analytics!
- Demonstrated expertise with Looker, LookML development, and SQL
- A passion for mentoring and developing fellow team members
- Experience with analytics platforms and methodologies (data lake, data warehouse, data marts, ETL, data modeling, data governance, etc.)
- Passion for providing services and experiences that exceed expectations
- Experience in a consultancy role desired by not mandatory
- Data modeling fundamentals including experience with dimensional modeling, 3NF, star and snowflake schemas, etc., and strong application knowledge concepts like normalization, referential integrity, data domains, etc. desired but not mandatory
- Experience with telephony, CRM, or WFM software and customer support technology desired but not mandatory
- Call center or supply chain experience desired but not mandatory
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
