About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.
Learn more at www.ujet.cx.
Opportunity
As a Technical Project Coordinator, you will help facilitate strategic projects by collaborating with key engineering team members. You will be responsible for oversight of your project team’s deliverables from technical design through code deployment including scale and performance testing. You will partner with product, quality assurance and release management to drive key initiatives and ensure comprehensive coverage and flawless execution of projects.
Requirements and Responsibilities
- 1-3 years experience working with Engineering, Product and Quality Assurance
- Working within an Agile/Scrum SDLC is a plus
- Facilitate cross-team coordination, tracking and following up with external dependencies
- Help ensure new projects meet quality targets
- Manage requirements traceability matrices to ensure accurate feature delivery
- Strong verbal/written communication skills
- Understand project specifications, plans, scopes and contracts
- Provide project reports to stakeholders
- Manage manpower to meet schedules and deadlines
- Excellent organization, planning, and time management skills
- Ability to adhere to schedules/deadlines
- Proficiency in English language
- Location: APAC
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
