About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.
Learn more at www.ujet.cx.
Opportunity
As an Engineering Program Manager, you will lead strategic projects by mobilizing key team members cross functionally within and outside of the engineering organization. You will be responsible for oversight of your project team’s scope, schedule and prioritization. You will partner with engineers and product managers to drive key initiatives in the engineering domain and deliver them on time, on budget, and with high quality. You’ll coordinate project planning, scoping and execution, facilitate communication up, down, and sideways, and influence decision making for the projects. You’ll participate in leadership discussions on prioritization and escalations on these projects. You’ll be working on some of the most important and foundational projects in
the company, and have the opportunity to make a huge impact on UJET’s success. Every day you’ll be making our services and our processes better and consistent!
Requirements and Responsibilities
- 3+ years experience:
○ Working with leads from Engineering, QA and Product teams
○ CCaaS or SaaS implementation experience is a plus
○ Working within an Agile/Scrum SDLC is a plus
○ Participate in agile processes, e.g. preplanning, planning, daily / weekly standups
○ Communicating the status of projects and impediments to internal and external stakeholders
○ Facilitate cross-team coordination, tracking and following up with external dependencies
- Strong experience in agile practices using Scrum, Kanban, SAFe or LeSS is a plus ○ Proficiency with Jira Agile, Confluence, GoogleDocs
○ Help engineering and QA team deliver against schedule
○ Help ensure new releases meet quality targets
- Project management - solid experience in delivering cross functional projects ○ Track and drive all active projects
○ Efficiently load and forecast the timing of new projects
○ Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics.
○ Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement.
- Help production support teams in making sure the right tickets are brought into the sprint and pushed through to production when needed.
- Help release management team coordinate environment setups & maintenance, code deployments, and production releases.
- PMI and / or Scrum Master certification - a plus
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
