Udacity is on a mission to change lives, businesses and nations through radical talent transformation in digital technologies.  We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey. Udacity is proud to be backed by respected investors like Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital, among other leading VC firms, and provides a powerful and differentiated solution inside of a $32b total addressable market opportunity. Udacity has more than 100 enterprise customers including Airbus, Bertelsmann, BNP Paribas, Leidos, Mazda, and the United States Air Force.

Why Udacity

Udacity’s mission is to power careers through tech education. We are an immersive online learning platform offering practitioner level education in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Driving Systems, Cloud Computing and more. Udacity is also helping the enterprise market bridge the talent shortage and skills gaps during their digital transformation journey. We are backed by some of the best-known investors - Andreessen Horowitz, Charles River Ventures, Bertelsmann and Drive Capital to name a few. Udacity for Societal Impact is a place for you if you are looking to be a part of something fast-paced, impactful and inspiring.

Career Impact Success at Udacity
You will be part of the Career Impact Success Team, focussing on the mandate of solving the challenging, yet intellectually stimulating problem of maximizing career outcomes at scale through innovative career services. Career outcomes is one of Udacity's for Government main value drivers, and Udacity’s ability to deliver its unique career offerings reliably and scalably has never been more important.

Udacity is looking for people to join the Careers Operations function with the Career Impact Success Team. If you love a challenge, and truly want to make a difference in the world,

The role is an exciting one that will offer you the ability to design, build, and contribute to a very new function with the Career Impact Success team at the intersection of program delivery and mentor management. As part of your role, you will have the chance to wear multiple hats - from operationalizing products at scale, monitoring and reporting against operational KPIs, to designing and building a robust mentor management system for the new Career Mentor offering which is now delivered globally.

If you are solution-driven, comfortable  with ambiguity, people-focused, and looking to create impact, this role is for you!


Career Mentor Management

  • Design and manage Udacity's new network of external contractors (Career Coaches and Freelancing Gurus) doing the following (performance management, monthly payments reporting, coaching). More specifically:
  • Assist with mentor onboarding to ensure they are equipped to provide effective technical support to students
  • Evaluate and monitor mentor performance during their online sessions or webinars
  • Collect and analyze data to make performance-related decisions and identify areas for increased support and improvement
  • Provide feedback to mentors, both individually and at scale, that includes specific, actionable next steps
  • Execute reward plans for high performers and create and implement corrective-action plans that address undesirable behaviors and/or outcomes among low-performing mentors
  • Collect feedback from mentors that can be used to improve course content or program experience, and/or services that can result in better student experiences, 
  • Communicate challenges, needs, and opportunities facing the mentor network with relevant stakeholders within Udacity (eg - Content, Engineering, Product)
  • Nurture and maintain relationships with integrity and professionalism 

Program delivery:

  • Operationalize student facing career products and programs at scale with various entities, including government entities, semi-government entities, and donor corporations
  • Measure, analyze and report on student feedback and performance for Udacity’s career offerings while tracking against KPIs
  • Create presentations and conduct student kick-offs for career programs 
  • Identify key-blockers and challenges in the current operations & internal tools, and participate in the improvement plan
  • Meet quarterly and annual targets for operations and enhancements
  • Participate in the planning, executing, and monitoring of governments’ student programs to satisfy the students’ and the stakeholders’ objectives
  • Co-create and implement career programs to improve employment outcomes at scale for thousands of Udacity graduates leveraging Udacity’s internal tools 

What We Value:

  • Ability to speak and write in English, Arabic fluently
  • 3+ years experience in end-to-end project management and operations management
  • Strong analytical, verbal, and written communication skills
  • Comfort manipulating large sets of data and developing insightful presentations 
  • Entrepreneurial spirit and resourcefulness in operationalizing and implementing Career offerings and programs for thousands of Udacity students and graduates
  • Strong experience using Excel functions (e.g. pivot tables, query, Vlookup..etc) and Google Suite tools (e.g. Google Sheets, Google Docs)
  • Ability to work and execute operations management as per a proposed timeline
  • Proven track record managing complex projects with multiple stakeholders across geographies, 
  • Strong organizational and documentation skills, ability to meet deadlines and manage several work streams simultaneously
  • Basic knowledge of recruitment and headhunting skills 
  • Ability to work efficiently, independently, and in collaboration with other teams
  • Ability to handle mid to senior level stakeholders and interface with Udacity clients occasionally 
  • Ability to quickly identify opportunities, collaborate with multiple team members and influence decision makers
  • Ability to drive initiatives, execute independently and be resourceful
  • Adaptability and curiosity in a fast-paced dynamic environment
  • Passion for learning and opportunity, digital transformation and tech-related projects
  • A strong team player with a strong, ego-free, sense of empathy who enjoys collaborating, asking for and providing help when necessary


Students First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - Talent Obsessed

Udacity is committed to creating economic empowerment and a more diverse and equitable world. To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.


Apply for this Job

* Required

When autocomplete results are available use up and down arrows to review
+ Add Another Education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Udacity’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.