Sales Operations and Business System Administrator:

Description:

Udacity is looking for a Revenue Operations and Business System Administrator to own and scale the technology infrastructure that supports our go-to-market teams. Reporting to the VP of Sales Operations, the Business Systems Team’s mission is to enable all go-to-market teams to scale through best in class systems and tools, and by driving innovative strategies to make our revenue generating functions more productive. More specifically, this individual will be the business owner of all sales and marketing systems for the organization, determine the best tools for our stack, and build out a team that can lead on-going enhancement projects for the company.

The ideal candidate will require a strong understanding of SaaS, needs to be experienced in Business Systems and Operations, and have a strong understanding/interest in the other parts of the business, including Marketing and Customer Success. You need to be data-driven, detail-oriented, and customer-focused. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy.

Responsibilities:

  • Serve as Central Salesforce Admin for the company with responsibility for day to day operations and platform evolution.
  • Own continual improvement of our GTM platforms (Salesforce, etc.) including overall processes, architecture, data hygiene and accuracy, automating processing, and integrations with other applications to enable rapid growth within the go-to-market organization
  • Serve as primary helpdesk support and primary contact for triaging Salesforce and tool issues
  • Develop a long-term strategy and roadmap to ensure our systems portfolio adequately supports the needs of the business and ensures our solutions are built to scale; identify gaps in our current stack and articulate compelling business cases for system enhancements using impact and ROI assessments
  • Lead cross-functional technical projects with the Finance, Sales Ops, Marketing, Customer Success, and Data teams
  • Own the development and distribution of key GTM metrics that drive business outcomes across customer-facing teams, including sales and operational metrics such as pipeline growth, win/loss rates, quota attainment, etc.
  • Lead the strategy, workflow design, execution and operations of Udacity’s lead management processes, marketing database, marketing automation solutions, and sales attribution
  • Build and maintain our analytics infrastructure from raw data through to reporting and dashboards within Salesforce. Scale our Business Intelligence capabilities by driving operational efficiencies through automating and improving processes, tools, reporting, and dashboards
  • Evaluate all new tool and system requests by owning the creation of all systems-related business requirements for Sales, Marketing, and Partner programs

Who You Are:

  • You’re a builder, an architect. You can take a half dozen sales/marketing tools and integrate them into a seamless workflow. You bring a strong sense of empathy to work each day and are willing and able to help a team member at a moment’s notice. You’ve got sharp attention to detail, and act as an owner of our data. 

Desired Qualifications:

  • 5+ years experience in Systems Implementation/Management
  • Proven experience managing sales and marketing systems implementation, data and business process design with strong project management and stakeholder management skills
  • Excellent written & verbal communication skills at C-suite level.
  • Salesforce mastery: complex dashboards and reports, custom report types, calculated fields, workflows. process builders, Salesforce Administration certification is a plus
  • Understanding of lead-to-opportunity and price-to-bill processes at a SaaS company
  • Experience with Marketing Automation and Salesforce and the flow of data between them
  • Experience with CPQ platforms
  • Experience with BI tools is a plus

Udacity's mission is to train the world’s workforce in the careers of the future. We partner with leading companies to learn how technology is transforming industries, then teach the critical tech skills that individuals need for new and better jobs, and companies are looking for in their workforce.  With Nanodegree programs ranging from AI and Azure to Data Science, Robotic Process Automation, and Cybersecurity, our online training platform helps even the busiest learners prepare themselves for the most in-demand tech roles. 

Udacity's unique learning model of real-world projects and experts and mentors available 24/7 enables an unprecedented degree of engagement with our students, and we are with them through every step of their learning journey—from the first moment a marketing team member might answer a question, to the penultimate moment when a career team member receives word that a graduate has gotten a new job. Always putting Students First guides us as we continue our mission to bring the highest quality learning possible, to as many learners as we can possibly reach.

Students First - Better Together - Entrepreneurial - Data Driven - Candid and Direct - Talent Obsessed

 

Udacity is committed to creating economic empowerment and a more diverse and equitable world. We have partnered with AT&T, Google, Lyft, Microsoft, Accenture and more to provide over 22,000 scholarships this year to those from communities under-represented in tech.

To ensure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital status, national origin, ancestry, disability, medical condition (including genetic information), age, veteran status or military status, denial of pregnancy disability leave or reasonable accommodation.
 

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Udacity are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.