Principal Technical Program Manager - Operational Excellence
San Francisco, CA
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch onLinkedIn,Twitter and on ourBlog.
About the Role
Do you love working with engineering leadership to help critical, cross-organization technical initiatives to succeed? Are you passionate about enabling engineering teams to be more operationally efficient? If so, the Principal Technical Program Manager, Operational Excellence will be a great fit! This position is part of the Engineering Success team within the Builder Platform organization whose mission is to provide tools, processes and guidance to all of engineering to enable higher availability, better resiliency and greater productivity.
You will report to the Sr. Manager for Engineering Success at Twitch. This role is based in San Francisco, CA but we are also open to you working from Seattle, WA.
Own and drive an engineering-wide program to evaluate and prioritize cross-org technical initiatives
Develop processes and tooling to streamline campaign management across Twitch
Own and drive the operations review program that aggregates and reports on OE KPIs and ongoing campaigns
Partner with senior engineering and business leaders to identify new areas of strategic investment
Provide expertise on process improvements and tools designed to increase engineering productivity
Engage with the broader TPM community through knowledge sharing and mentorship
You'll find a Requirements section below. If you meet all these then we strongly encourage you to apply. If you meet some of them but think this role sounds like something you'd be great at, we strongly encourage you to apply. If you meet just one of them but think you bring something unique to the team, we strongly encourage you to apply.
8+ years experience as a technical program manager
Experience defining cross-organizational/company-wide strategy including drivingalignment across engineering VPs/directors
Focus on results and outcome, not just process--you have experience establishing processes that are appropriate
Strong technical acumen--activelyparticipate and contribute to technical discussions, proactively identify challenges and risks, working closely with engineers and product managers on addressing challenges, and forming mitigation plans
Creative problem solver that proactivelytakes initiative
Managed a company-wide OKR/goal
Developed or ran large scale roadmap planning process
Past professional engineering experience
Medical, Dental, Vision & Disability Insurance
401(k), Maternity & Parental Leave
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.),
Breakfast, Lunch & Dinner Served Daily
Free Snacks & Beverages
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.