Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch onLinkedIn,Twitter and on ourBlog.
About the Role
Reporting to the Senior Manager, you will be part of the team at Twitch focused on the performance and stability of our network and video systems. This team owns the beating heart of Twitch's Video Platform Live Operations and is staffed 24/7, 365 days a year. You will work closely with every aspect of the Twitch video platform to provide this stability. You will be a first responder to anything that might improve the network or video systems, ensuring the best possible experience for Twitch users.
This will include process automation, regular maintenance, troubleshooting, and reliability improvements. Utilizing monitoring to remain aware of issues that require your attention, and proactively solving problems. You will have the opportunity to improve operational best practices within Twitch. Your actions will keep the heart and soul of Twitch smoothly humming around the clock, delivering video to our tens of millions of users.
Troubleshoot network and system issues
Perform daily, routine, and complex system administration/maintenance, escalating, when appropriate.
Manage and operate systems across different technology stacks
Create and maintain documentation around process and workflow
Monitor graph analytics to identify potential problem areas
Influence and improve adoption of operational best practices
Automate existing manual processes
Manage and coordinate incident response
Ensure continued smooth operations of the global network infrastructure
Participate in 24/7/365 shift work
Bachelor's Degree or 2+ years experience as a Network or Systems Engineer
Excellent verbal and writtencommunication skills
Strong analyticaland problem solving skills
Willingness to participate in 24/7/365 shift work
Experience with Puppet, Nagios, ElasticSearch, Grafana
Speak about BGP, MPLS-TE, OSPF, and Fiber Optics
Exposure to AWS services
Experience with GoLang
Medical, Dental, Vision & Disability Insurance
Maternity &Parental Leave
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.