Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch onLinkedIn,Twitter and on ourBlog.
About the Role
We are looking for a Sr. Program Manager to join Twitch's Trust and Safety team reporting to the Director of Data and Program Management. The Sr. Program Manager will support Trust and Safety and other functional leads to plan and prioritize complex deliverables on projects that span across multiple product, operational, policy, data and legal teams.
You will work independently to quickly understand trust and safety requirements, and voice the value-added proposition verbally and in writing. The ability to proceed forward without knowing the whole picture is crucial as is the ability to propose creative and strategic solutions to problems that affect Twitch, Trust and Safety, and our partners.
Oversee and help build new programs and other program-wide efforts across multiple partners.
Develop an intake process and guide the use of program frameworks, tools, and best practices to evaluate and prioritize requests. Lead post project analysis to inform future changes.
Experience creating complex, cross-team project plans; prior success in driving execution of large-scale project plans with multiple teams to support business goals.
Perform project reviews and deep dives with trust and safety teams across technical, and non-technical partners to determine scope, requirements, challenges and up/downstream impacts.
Curiosity to dig several layers deep into technical solutions with an eye toward continuous improvement.
Unblock project barriers, chase down loose ends, and escalate when needed.
Identify opportunities to simplify existing processes and develop SOPs where there is opportunity.
Communicate with leaders at all levels on project plans, status and other important issues.
Foster a constructive dialogue, harmonize conflicting views, and lead resolution of contentious issues.
7+ years experience in a program or project management role at a technology company.
Experience defining program requirements and using data to determine improvements.
Experience driving collaboration across multiple product and platform teams.
Effective communication (written and verbal) with all kinds of partners across several departments and executives.
Comfort with technology topics and working with sensitive or disturbing content
Experience working with consumer technology brands that have a global footprint.
Experience creating solutions in demanding environments.
Medical, Dental, Vision & Disability Insurance
401(k), Maternity & Parental Leave
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.),
Breakfast, Lunch & Dinner Served Daily
Free Snacks & Beverages
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.