Salesforce Business Analyst - Global Infrastructure
Salt Lake City, UT
Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch onLinkedIn,Twitter and on ourBlog.
About the Role
The Salesforce Business Analyst will play a critical role in the organization by translating business requirements and business data into meaningful insights, automation and process improvement. This role straddles the Global Infrastructure, Product and Finance functions to connect and drive insights across teams. To succeed in this position, you must be analytical, detail-oriented, curious, have strong business acumenand the ability to manage multiple projects simultaneously. In return, you'll be given the opportunity to collaborate with an outstanding team to driveexceptionalbusiness results and continue to grow our company.
Assist with gathering and documentingbusiness requirements and generating process flows
Document current functionality and team processes
Author training guides and provide ad hoc training to Salesforce users to help expand knowledge and adoption
Maintain and validate data quality through ongoing data audits and remediate process gaps that contribute to bad data
Represent the Twitch Global Infrastructure team and advocate our goals when collaborating
Track current project status updates and escalate roadblock issues in a timely fashion
Assist with User Acceptance Testing once development has concluded and review changes with impacted teams prior to deployment
Partner with internal business teams to Identify new business process improvements and prioritize needs
Conduct quality assurance for Salesforce enhancements post deployment
Troubleshoot Salesforce bugs reported by end users and help develop solutions
Understand Salesforce roles, profiles, permission sets, objects, fields, record types, page layouts, workflows, validations, flows, and process builders
Bachelor's degree or 3+ years of related work experience
1+ year of experience with Salesforce application
Excellent analyticaland problem solving skills with strong interpersonal, written and verbal communication skills
Ability to successfully manage multiple competing priorities simultaneously
Must havehigh attention to detail, be well organized and be a self-starter.
Experience with business process and data flow diagrams a plus
Excel experience with the ability to navigate and manipulate large data sets
Comfortable operating in a fast-paced, ambiguous environment
Understanding of Internet Networks
Experience with TaskTop integration
Medical, Dental, Vision & Disability Insurance
Maternity &Parental Leave
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
Breakfast, Lunch & Dinner Served Daily
Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.