About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

We’re looking for an enthusiastic Application Engineer to join our growing IT team. As an Application Engineer, you will be responsible for core system configuration and support of the ServiceNow Platform and other SaaS applications. You will work with the business, Technical Program Manager and IT teams to gather input to support ongoing needs for configuration, implementation and support. 

You will report to the IT Operations Manager.

You Will:

  • Administrate of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items
  • Build and maintain ServiceNow Integration
  • Review architecture, build and code performance before release to production
  • Work with product owner/partners to build requested items and tasks using workflows to manage processes and meet our requirements.
  • Proactively research and recommend enhancements to ServiceNow environment
  • Develop concise technical and process documentation

You Have:

  • 5+ years experience in ServiceNow implementations and configuration
  • Experience enhancing the Service Catalog Portal and configuring service catalog requests
  • Experience with HTML, JavaScript, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks
  • Experience with API integrations (SOAP, REST, and JSON)

Bonus Points

  • ServiceNow Implementation Specialist certification
  • CMDB, ITOM, Service Mapping or HRSD implementation
  • 3 ServiceNow upgrade cycle
  • Other SaaS application support experience


  • Medical, Dental, Vision and Disability Insurance, 401(k), Maternity and Parental Leave, Flexible PTO, Commuter Benefits, Amazon Employee Discount, Monthly Contribution and Discounts for Wellness Related Activities and Programs (e.g., gym memberships, off-site massages), Breakfast, Lunch and Dinner Served Daily, Free Snacks and Beverages.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: A person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: A person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: A person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: A person's sexual identity in relation to the gender to which they are attracted.
  • Disability: A person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (may be retired or active). Learn more here.


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