About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Twitch is a leader in the world of streaming media. We are expanding our infrastructure management team and are looking for a technology manager with experience in people management, technical understanding and the drive and vision to take Twitch datacenter operations to the next level. 

You have experience managing people with varying skills, tracking and controlling budgets, creating strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions.

You Will:

  • Manage a diverse global team of data technicians with varying skills
  • Manage and deliver deployment and augment projects throughout the globe
  • Prioritize and assign trouble tickets to datacenter technicians and operators
  • Manage daily ticket queue
  • Respond to high severity incidents
  • Coordinate change management resources
  • Guide, train and educate data staff on the best practices related to all service owner issues
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Provide weekly report to the Datacenter Manager
  • Maintain the on-call schedule coordinating absence and vacations
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Host weekly staff meetings
  • Write and deliver performance reviews for staff

You Have:

  • 4+ years managing people in a technical environment with work knowledge of Datacenters.
  • In-depth knowledge of Linux systems administration
  • Networking experience of cabling best practices
  • In-depth hardware architectures knowledge and troubleshooting experience
  • Experience with system management tools and client/server environments
  • Bachelor's degree or equivalent combination of education and experience

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: A person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: A person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: A person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: A person's sexual identity in relation to the gender to which they are attracted.
  • Disability: A person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (may be retired or active). Learn more here.

 

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