About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Twitch is looking for someone to help lead its Law Enforcement Response team’s collaboration with Law Enforcement and Government Agencies in the EMEA region. 

Safety Operations is at the core of our efforts to keep Twitch a welcoming and safe place for people to build communities. The Law Enforcement Response Manager, EMEA will therefore be an important element of trust and safety’s efforts, coordinating its work with external bodies to aid compliance and collaboration. 

Reporting to the Global Law Enforcement Response Manager, you will help serve our growing community in relation to legal requests and government and organisational obligations to protect our community. We look for the someone with a background in law enforcement/governmental work, non-profit online safety, or tech company-side liaison

You Will:

 

  • Develop team members, and perform the following responsibilities:
    • Manage how requests from and escalations to law enforcement or government agencies are handled; this includes:
    • Form strategies, tools and workflows required to create, efficient processes
    • Strict adherence to regulation and legal compliance around data privacy and protection
    • The tracking and achievement Indicators, taking measures to ensure achievement of target performance levels
  • Manage LER cases directly individually while also driving and managing the team
  • Work throughout the Twitch business to coordinate relevant work, with emphasis on Customer Experience, Policy, Legal, and Product teams
  • Handle and respond to high-urgency requests, incidents or issues and serve as the primary LER point of contact for relevant EMEA legislative concerns
  • Support large projects and initiatives while managing competing interests
  • Interface with Trust & Safety global leadership, working across international time zones to ensure issue response following the nature of a live streaming service
  • Aid the Moderation team in the handling of sensitive content including potentially disturbing text, video or images

You Have:

  • BA/BS degree
  • 5+ years of experience working in Safety within technology, government, legal, or non-profit, with 3+ years in a management role
  • Data-driven approach to finding solutions and delivering on plans
  • Excellent written and verbal communication skills in English
  • Self-driven - able to accomplish autonomously
  • Comfortable with working flexibly as part of a globally-dispersed 24/7/365 team
  • Mentally and emotionally resilient to offensive or disturbing behaviour, language, and content

Bonus Points

  • MA/MS
  • Familiarity with Google Docs and content or community management tools
  • Knowledge of with Twitch, streaming, and internet culture
  • Additional language skills

Perks

  • Private Medical Insurance, Dental, Vision & Life Insurance, Pension Plan, Maternity & Parental Leave, Paid Time Off & Holidays, Commuter Benefits, Amazon Employee Discount, Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.), Lunch Served Four Times a Week, Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: A person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: A person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: A person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: A person's sexual identity in relation to the gender to which they are attracted.
  • Disability: A person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (may be retired or active). Learn more here.

 

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