About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Twitch is looking for an experienced Data Analyst to join a small but agile team. You will work with the Customer Experience organization to lead thought, process and insight leadership. You will report into the Head of Customer Experience and will lead insight generation to inform our continuous improvement efforts and provide guidance on prioritization of improvement efforts multiple internal product or engineering teams.

As a Data Analyst in Customer Experience at Twitch, you will be on the ground floor with the Customer Experience team, shaping the way we work with the product teams, defining what questions are asked, and scaling analytics methods and tools to support our growing business. Additionally, you will help support the vision for Customer Experience and solutions architecture for data related voice of the customer constructs.. You are paving the way for high-quality, high velocity insight to support large-scale growth.

You Will:

  • Build Voice of the Customer reports and dashboards to communicate health of the customer experience across all company partners and senior leadership.
  • Collaboratively establish causal impact and incremental value of continuous improvement programs and report the total value across multiple cuts of data
  • Produce insights rapidly & periodically so teams can act on it with minimal lag
  • Produce custom deep-dive analyses outside the periodic insights process
  • Contribute to data pipelining, from data preparation to analysis to deployment and work with associated engineering teams and 3rd party measurement partners
  • Support efforts to resolve data quality issues by identifying the root-causes and presenting potential solutions.
  • Identify data automation opportunities and manage projects to refine the process by getting hands-on with the data stack and working with associated engineering teams
  • Work with other analysts to ensure data integrity and quality, and produce high-quality white papers to present and circulate across the organization

You Have:

  • 4+ years of industry experience in a relevant field
  • Expert SQL skills--your ability to tap into our data pipeline will be key to your success
  • Experience using data to produce insight and achieve our goals
  • Fluency in data analysis and communication around data, including time series analysis, experimentation, forecasting, data visualization, and defining Goal strategy for your business

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: A person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: A person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: A person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: A person's sexual identity in relation to the gender to which they are attracted.
  • Disability: A person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities. Learn more here. 
  • Military Service: A person who has spent time serving in any branch of the military (may be retired or active). Learn more here.

 

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