About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

The Financial Planning and Analysis team partners with all departments at Twitch to guide financial decisions and provide insights. For this role, we are looking for an experienced Data/Business Intelligence Analyst who will oversee data, including repeatable, scaleable and consistent data/dashboard/report building, metrics reviews, channel investments, guidance on success/failure metrics, cost/benefit and ad hoc analysis. You will also manage projects and interact with technical and non-technical staff members throughout the company. Your leadership efforts will have a direct impact on hundreds of stakeholders at Twitch. You will report to our Senior Director of Revenue & Margin Finance.

You Will:

  • Prioritize and perform in the face of ambiguity: work with partners and mentors to distill the problem, adapt your tools to answer complicated questions, and identify the trade-offs between speed and quality of different approaches
  • Promote data knowledge and insights: manage communications with your stakeholders and other teams, work with technical and non-technical colleagues to complete data projects and ensure all parties can use the insights to further improve
  • Create actionable insights from data analysis covering viewer, creator, ad sales, commerce and content deals
  • Maintain a customer-centric focus: work to be a domain and product expert through data, develop trust among your peers and partners, and ensure that your team has access to data to make decisions
  • Create analytical frameworks to measure team success: partner with cross-functional teams to establish success metrics, create approaches to track the data and troubleshoot errors, quantify and evaluate the data, then develop a common language for all colleagues to understand these KPIs
  • Operationalize data processes: provide the team with ad-hoc analysis, automated dashboards, and self-service reporting tools so that everyone gets a good sense of the state of the business

You Have:

  • A Bachelor's degree and 8+ years of domain experience in a consumer internet business, or in a high-velocity, high-growth product or business unit
  • Experience building customer insights from transaction data including LTV, CAC, with fluency in data analysis, including time series analysis, cohort analysis, experimentation, data visualization, and defining KPI strategy
  • Expert SQL skills. Ability to tap into Twitch’s data pipeline will be important
  • Strategic and analytical capabilities
  • Strong ability to lead projects

Bonus Points

  • Product analytics experience with signup funnels, engagement metrics, and retention analysis
  • Technical background and programming experience – especially R or Python
  • Statistics knowledge and hypothesis testing experience
  • Experience developing dashboards using Tableau
  • Passion about online communities, games, and Twitch

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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