About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Twitch is seeking a highly experienced Head of Global Trust & Safety to lead a world-class team that creates clear policies and expectations for the Twitch community, ensures consistent and fair enforcement of our standards, and builds trust between Twitch and its community of creators, viewers, developers, and advertisers. 

You will be directly responsible for making Twitch safer, enabling creators to express themselves, encouraging diversity on the service, and enhancing our brand. You will build strong relationships and solve complicated problems with internal stakeholders in Partnerships, Legal, Public Policy, Product Development, and PR. You will lead the development and enhancement of policies that help shape the expectations and behavior of our community. You will be called-upon to make tough decisions in novel situations, and to deliver recommendations under tight time pressure, often among senior executives and internal experts with competing viewpoints. You will represent the company among industry peers and governments, contributing to the broader conversation about internet safety, and bringing cutting-edge policy developments and best practices back to Twitch. 

You will manage a global team of highly skilled content moderation and policy professionals who respond to issues on the service 24 hours a day around the world. You must have demonstrated experience in hiring and developing the best talent, and in creating a work environment that ensures their safety and health. 

You will lead Twitch in finding ways to identify and mitigate unwanted behavior on the service, while still promoting streamer development and expression. Additionally, you will be expected to propose, develop, and lead broader efforts to ensure Twitch is a trusted and safe community for both creators and viewers. This will involve developing new community and internal guidelines, identifying sources of abuse, and establishing ways to improve how Twitch communicates its vision to the community.

You Will:

  • Deliver on the vision for being the safest place to create and participate in live-streamed content
  • Assess and adopt best practices that address digital abuse, risks, trust, and safety in the Twitch community 
  • Drive the conceptualization and implementation of Twitch’s content risk standards and tenets 
  • Partner with cross functional teams to measure risk and develop safety and community guidelines 
  • Develop and scale internal enforcement operations including moderation, escalation, feedback, and legal compliance 
  • Influence product teams to build and improve abuse detection, analytics, and internal moderation tools 
  • Act as point of contact for safety crisis escalations that impact Twitch’s community of creators, viewers, developers, and advertisers 
  • Represent Twitch in front of industry and government stakeholders on topics related to community safety 
  • Manage, develop, and ensure the safety and wellness of a global team of moderators and policy enforcement professionals 
  • Build and own long-term strategy and initiatives that benefit Twitch’s community of creators, viewers, developers, and advertisers 

You Have:

  • 10+ years of leadership in content moderation operations and policy development for online communities that create user-generated content 
  • Experience managing large multi-functional and global teams of varying levels 
  • Experience delivering world-class customer experience against core metrics, as well as process improvement. 
  • Strong critical thinking and problem solving ability necessary to analyze data, regulatory requirements, and product limitations
  • Excellent collaboration and consensus-building skills 
  • Ability to prioritize and multitask; ability to adapt to a fast-moving environment 
  • Exceptional verbal and written communication skills; a talent for advocacy 
  • Sound business judgment, strategic and analytical capabilities, including using data to drive 
  • strategy and business action 
  • Experience working in a fast-paced and constantly evolving environment. Calm under pressure. Crisis management experience. 
  • Excellent collaborator with ability to maintain strong internal and external relationships 
  • Demonstrated passion for gaming and digital safety
  • Work out of Twitch’s downtown San Francisco headquarters (remote during Covid-19)

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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