About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Data is central to Twitch’s decision-making process, and analysts play a critical role in informing and evangelizing data-driven decision making across all of our operations. As a Data Analyst at Twitch, you will be responsible for leveling up the understanding and capabilities of stakeholders across your team, enabling them to make better decisions using available data.

As part of the Community Health team at Twitch, you will be on the ground floor with your team, shaping the way we build and refine operational processes, delivering formative insights about the health and safety of our communities, measuring the impact of product improvements and policy changes, and influencing future product design and strategy. In a typical week or month, you will be responsible for instrumentation, dashboard/report-building, metrics reviews, and ad hoc analysis. Your work will pave the way for high-quality, high-velocity decision-making that will lead to safer, more rewarding community interactions across the platform.

The ideal candidate combines proven analytical expertise, experience working with cross-functional product development teams, and a passion for shaping the future of community-driven entertainment. You’ll find a Requirements section below. If you meet all of these, then we encourage you to apply. If you meet most of them, and feel that you have a unique perspective or skill-set that can help us to design safer and more rewarding communities, then we encourage you to apply.t belongs to and the position that the candidate will report to))

You Will:

  • Partner with cross-functional teams to define and track team success metrics and make these available through ETL (extract/transform/load) pipelines and reporting dashboards.
  • Contribute to data infrastructure, act as our team’s thought leader on best practices for managing data, and contribute towards a long-term vision of sustainable and thriving data processes.
  • Partner across Community Science to develop foundational analyses about how to measure and improve the health and safety of communities across our platform.
  • Design and evaluate A/B tests and experiments to determine the effectiveness of front-end product improvements and algorithmic machine learning systems.
  • Maintain a culture of high-quality output and exceptional engagement with stakeholders. Effectively communicate at all levels, ensure that work gets done well and on time, respond effectively to ad hoc requests and unexpected obstacles, and reallocate resources as necessary.

You Have:

  • 2+ years of industry experience as a data analyst or in a related role, preferably in the consumer internet or gaming space, or working with a high-velocity, high-growth product / business.
  • Expert SQL skills -- ability to work adeptly with and contribute to Twitch’s data infrastructure.
  • Fluency in data analysis and communication, including defining a metrics strategy, conducting exploratory data analysis, and crafting data-driven reports and visualizations.
  • Experience building aggregates, optimizing data workstreams, maintaining data pipelines, and working with AWS infrastructure.
  • Comfort working independently, prioritizing projects, and managing stakeholder expectations across teams.
  • Strong written and verbal communication skills.
  • Comfort working with potentially sensitive and/or disturbing content.
  • Eagerness to shape the development of a growing team and contribute to the design of novel products that shape the community experience for millions of viewers and creators.

Bonus Points

  • Strong familiarity with Twitch, our creators, and our community.
  • Masters degree (preferred, but not required).
  • Fluency in statistical analysis and programming using Python, R, or similar tools.
  • Familiarity with NLP techniques (e.g. topic modeling, sentiment analysis), particularly involving text corpora composed of short, unstructured text.
  • Prior experience building end-to-end pipelines for supporting experimentation with machine-learning systems (e.g. recommendations, spam & fraud detection, notifications).
  • Prior experience working on a Trust & Safety or Community Health team.

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k), Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.),
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages

 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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