About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

As a Release Program Manager, reporting to the head of Program Management Office, you are in an important, hands-on, leadership position within the Software Engineering organization. The Release Program Manager will partner directly with all teams within Engineering, working most closely with software eng, GSOC, Operations, Global infrastructure, and management teams. You will be also the point person for communicating release information outside of Engineering. And as Video Platform continues to grow, to directly managing Video Platform software releases, the Release Program Manager will contribute to the evolution and scale of our release process steps so that we continue to provide value to our customers as as seamlessly as possible. You have hands-on release and project management experience.

You Will:

  • Bring the end-to-end release process - for multiple, weekly planned releases, and unplanned hotfix releases.
  • Provide project management for operational infrastructure and configuration deployments.
  • Identify technical or process improvement opportunities, and partner with Engineering or customer-facing teams to implement them.
  • Build the end-to-end release workflows and detailed steps - to ensure delivery of high-quality releases.
  • Represent release priorities and align team members through rapid changes.
  • Ensure compliance with AWS release standards and processes.
  • Ensure change management policies comply. 
  • Communicate plans, status, and issues within Engineering and to Partners.
  • Maintain a focus on high-risk changes going out in a release, and steps are taken to reduce them.
  • Improve the release processes and strengthen the definition of release readiness.
  • Partner with teams for managing & improving code change control processes.
  • Create the tooling, automation, and workflows to manage the releases across multiple projects in Jira and Smartsheet.

You Have:

  • 5+ years in release management in a software development environment.
  • Ability to multi-task and keep multiple threads in progress simultaneously.
  • Ability to exercise flexibility to quickly change priorities when needed.
  • Lead a diverse Engineering team through a software upgrade.
  • Sufficient level of technical aptitude to communicate with Engineers, and draw attention to technical risks or challenges.
  • May be asked to work evenings and weekends when needed for unplanned activities.
  • Communicate within Engineering and with non-technical teams.
  • Communication style to communicate with individual Engineers and C-level leaders.
  • Keep calm under pressure, maintaining a disciplined approach to communication even in urgent situations.

Leadership

  • Thrive when given an opportunity to build something from scratch
  • Focus on the big picture while paying attention to the individual details

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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