About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

You will join the Twitch Global Service Operations Center (GSOC), reporting to the EU GSOC Manager. The GSOC focuses on the performance and stability of our networks and systems. This GSOC team owns the beating heart of Twitch’s Video Platform Live Operations and is staffed 24/7, 365 days a year. This will include regular maintenance, troubleshooting, and reliability improvements. You will take part in keeping the heart and soul of Twitch smoothly humming around the clock, delivering exhibits of video to our tens of millions of users.

You Will:

  • Troubleshoot network and video operations issues  
  • Manage and coordinate incident response
  • Create and maintain documentation around process and workflow
  • Monitor graph analytics to identify potential problem areas
  • Influence and drive adoption of operational best practices
  • Manage and operate systems across different technology stacks
  • Perform daily, routine, and complex system administration/maintenance, escalating when appropriate
  • Ensure continued smooth operations of the global network infrastructure
  • Participate in a 24/7/365 shift work and on-call rotation

 

You Have:

  • Bachelor’s Degree or 3+ years experience as a Network or Systems Engineer
  • Excellent verbal and written communication skills
  • Strong analytical and problem solving skills
  • Willingness to participate in a 24/7/365 shift work and on-call rotation including some graveyard shifts

 

Bonus Points:

  • Experience with Puppet, Nagios, ElasticSearch, Grafana
  • You can speak intelligently about BGP, MPLS-TE, OSPF, and Fiber Optics
  • Exposure to AWS services
  • Experience with Time Series Databases and analytics
  • Experience with GoLang

Perks

  • Private Medical Insurance
  • Dental, Vision & Life Insurance
  • Pension Plan
  • Maternity & Parental Leave
  • Paid Time Off & Holidays
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities and Programs (e.g., gym memberships)
  • Lunch Served Five Times a Week
  • Free Snacks & Beverages

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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