About Us

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Role

Together with the Advertising Operations Manager - APAC, this will be one of the first Ad Ops position in the growing Singapore office, anchoring the Southeast Asia region, reporting to the Director of Global Ad Operations. It will join regional ad ops teams based in San Francisco and London supporting of a global advertising effort. We’re looking for experienced ad ops professionals looking to support a team with sales goals and expanding responsibilities. You will begin as an individual contributor as the main contact for the APAC region, and over time will build a team of Campaign Managers supporting the region. Responsibilities are divided into two distinct areas: ad revenue and ad technologies. 

From a revenue perspective, the objective of Ad Operations is to support Twitch's revenue functions by fulfilling IO's in the exact fashion of which they are sold. This involves scheduling, flighting, prioritizing and optimizing line items and creative assets for all media in the ad server. We monitor inventory availability and make behind the scenes optimizations throughout campaigns to ensure each campaign fulfills our commitments to agencies and advertisers. Additionally, we maintain and modify the infrastructure of game titles, exclusion labels, and targeting key values. 

From a technology perspective, Ad Operations understands the complexities of our ad server (Ad Manager 360) and how it functions within Twitch's ad serving ecosystem affecting teams from sales to biz dev and partnerships. We understand the nuances of each of the major vendors including DCM, Sizmek, and Innovid, and others. We navigate each unique reporting platform and ensure that billable numbers are in line with internal numbers. We're responsible for voicing sales and operational challenges regarding our ad product. We're also the first escalation point for ad related bugs before they are reported to Engineering. We're responsible for visual and ad experience QA, ensuring a positive user experience. An additional responsibility is understanding backend reporting metrics to help improve decisions such as the ad product pipeline, understanding fill rates in latest markets and partner payouts.

You Will:

  • Manage campaigns end-to-end from order building to inventory management to trafficking and billing
  • Communicate campaign performance with sales and client services, recommending optimization changes to achieve client expectations 
  • Troubleshoot campaign and creative issues using debugging tools and working with 3rd party vendors 
  • Understand ad technologies as it pertains to Twitch and the ad serving ecosystems

You Have:

  • 2+ years in online media (preferably with a video publisher)
  • Proficient in publisher, ad tech or agency ad serving systems like Ad Manager 360, FreeWheel, Sizmek, etc
  • Knowledge of the ad tagging ecosystem - VAST, VPAID, Javascript, 1x1s, Viewability, etc.

Bonus Points

  • Experienced and knowledgeable of the Twitch platform and Twitch advertising experience
  • Experience with multiple ad servers
  • Experience with complex reporting platforms such as Tableau or Mode

Perks

  • Medical Insurance
  • Health Screenings
  • Life Insurance
  • Maternity & Parental Leave
  • Paid Time Off

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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