About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Position 

The Client Success Manager will person will support the London based sales team. They will be responsible for ensuring our customers receive best in class support and manage all aspects of campaign execution, delivery and final reporting. They will play an integral role in maximum revenue recognition and renewed business. 

The ideal candidate will thrive in a start-up culture and look for new ways to create value for the business and team.

Responsibilities

  • Be main client facing point of contact for post-sale campaigns to ensure smooth execution and delivery
  • Provide the highest level of customer service to clients
  • Enter IO into Order Management System
  • Verify accuracy of Internal IO and Client Insertion Order
  • Clarify any questions Ad Operations may have about the plan
  • Work with Ad Operations to troubleshoot live campaigns
  • Provide clients with weekly reporting and delivery analysis
  • Keep Sales apprised of all key issues, updated and relevant data throughout campaign process
  • Work with Finance team on any new client approvals

Requirements 

  • 5+ years in digital media experience, ideally in management of digital advertising campaigns
  • Works well in a team oriented, high-energy environment with minimal supervision
  • Excellent written, presentation and oral communication skills in English
  • Able to proactively troubleshoot and problem solve quickly and though the proper escalation process
  • Excellent collaboration skills

Bonus Points

  • Passion for video gaming & twitch
  • Salesforce and ad server familiarity

Perks

  • Medical Insurance
  • Health Screenings
  • Life Insurance
  • Maternity & Parental Leave
  • Paid Time Off

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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