About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Position 

Twitch has a two-sided payments network that collects payments from customers all over the globe and pays out income to our creators. We have a growing team comprised of product and engineering professionals based in downtown SF.

By bringing customers together with creators, we are changing how media is consumed and how communities are formed. Payments is core to Twitch’s strategy to serve the needs of creators in generating income on Twitch. At Twitch, you will work with passionate people who are smart, self-driven and customer obsessed.

The Payments team has a track record of shipping delightful features that influence how Twitch is perceived by both creators and customers. In addition to launching new features and programs, the Payments team is also the architect and owner of a robust and flexible global payments platform which enables other teams at Twitch to launch new business initiatives.

As a Product Manager for Payments and Platform, you will help set and execute on Twitch's strategy to enable payments and payouts to all our viewers and streamers.  You will help to build a more robust platform for Commerce, and you will work closely with other product teams, data science, finance, and engineering.

Responsibilities

  • Take ownership and accountability over the entire lifecycle of product management for our payments and platform, from strategy to portfolio management to GTM to post-launch operations and monitoring
  • Define the vision and the customer need - own and drive the customer working backwards strategy, tenets, long-term goals and documentation
  • Use customer and market feedback, competitive analysis and business metrics to inform direction
  • Own the one-to-two year vision for the payments and payouts product portfolio, including making decisions regarding where we prioritize our efforts
  • Ensure implementation is aligned with product goals and requirements; makes necessary adjustments
  • Develop Go To Market (GTM) plan and deliver results that ensure the customer and business goals are met in operational launch plans
  • Leverage data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership

Requirements 

  • 5+ years of work experience as a Product Manager or Technical Program Manager
  • You are a tireless advocate of the needs of our customer - both our creators and payers
  • You have strong subject matter experience in regards to payments and monetizing digital products at scale
  • You have an excellent product/design sense, and you can take complex problems and craft simple experiences
  • You understand when and how to leverage product analytics and run product experiments.
  • You care about the details and strive for operational excellence.
  • You are able to translate your product ideas into expected business impact
  • You have demonstrated ability to lead complex cross-functional projects through launch while handling an incredible number of moving pieces

Bonus Points

  • MBA or Masters Degree
  • Technical background
  • Twitch user, broadcaster, or have experience in the gaming industry
  • Strong SQL Proficiency

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages 

 

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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