Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch onLinkedIn,Twitter and on ourBlog.
About the Position
Twitch is looking for a passionate, high energy addition to our international Safety Operations team. Twitch Safety Operations Specialists are the core of our efforts to keep Twitch a welcoming and safe place for people to build communities. This role will particularly focus on supporting the fantastic and growing Chinese speaking communities on Twitch. Alongside other Specialists around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch.
We look for effective written and verbal communication skills, professionalism, initiative, and sound decision making in all Safety Operations candidates.
Evaluate and action on user reports of Twitch policy violations quickly and effectively
Process copyright infringement notices and take down infringing content
Moderate channels for special events or promoted content
Thoughtfully works through user account suspension appeals for users across spoken languages
Prioritize to quickly act on sensitive community issues
Maintain expert understanding of Twitch’s policies, site features, and internal documentation
Contribute your insight and skills to the Safety Operations & regional teams to support Twitch’s global community
2+ years relevant professional or amateur experience as a community manager, moderator, or content reviewer in online communities or digital/social media
Excellent written and verbal communication skills in English
Fluent written and verbal communication skills in Mandarin and/or Cantonese
Emotionally intelligent and resilient to offensive or disturbing behavior, language, and content
Sensitive to diverse cultural needs and viewpoints
Can evaluate information and quickly draw conclusions based on an existing framework
Ability to multi-task and monitor several information flows simultaneously
Organized and detail oriented but can still think critically about higher level goals
Native or near native Mandarin and/or Cantonese
Deep familiarity with Twitch, streaming, and internet culture
Proficient with Twitch chat bots
Familiarity with Google Docs and content or community management tools
Private Medical Insurance
Dental, Vision & Life Insurance
Maternity & Parental Leave
Paid Time Off & Holidays
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, etc.)
Lunch Served Four Times a Week
Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.