About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

About the Position 

  • Scope, build & manage advanced service monitoring & reporting systems.  Delivering real-time monitoring and alerting results for all production systems in the Twitch corporate environment.  Work to successfully build metrics-driven approach to application and service monitoring, including capacity planning and escalations into infrastructure teams.
  • Function as On-call engineer for changes & outages.  The first point of contact for customer escalations for downed corporate services.
  • Driving the evolution of operational excellence through process, documentation and accountability & ownership.
  • Develop tools to support and promote the management of production environment through logging, alerting, smoke testing, complex actions and the development of metrics.

Responsibilities

  • A history of resolving complex support issues that may not be well documented, and apply your knowledge to writing and improving support procedures.
  • Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines.
  • Ability to perform advanced system administration activities and are a subject expert in at least one area of technology.
  • The ability to evaluate new technology; deploy and maintain new services.
  • The ability to analyze competing projects, assess technical risk, and communicate impact to the business.
  • Have a strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
  • Adaptability in learning and deploying new technologies.

Requirements 

  • Bachelor's degree in Computer science or IT related field.
  • Industry training such as Microsoft MCSE, MCITP,
  • Experience with Cisco IOS (CLI) or Cisco certification
  • Advanced Linux systems administration skills / certification
  • Ability to manage high priority projects
  • Experience with scripting, programming, or SQL
  • Project Management Certification (CAPM, PMP)
  • Have hands on experience with MDF/IDF Data Cabling / Computer Facilities maintenance

Bonus Points

  • You are Twitch user yourself
  • Familiarity with Twitch community and gaming space

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast, Lunch & Dinner Served Daily
  • Free Snacks & Beverages  

We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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