About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Position 

Twitch is looking to hire an experienced and highly motivated Data Center Deployment Engineer to provide local and remote support for its Global Edge & PoP (Point of Presence) locations. As a Data Center Deployment Engineer at Twitch, you will help build and maintain a network and computing infrastructure across a number of global locations.

In addition to build-outs and PoP deployments, you will be required to travel between Edge sites conducting routine audits and service assessments. You will also be required to provide remote support to internal teams during scheduled maintenance, operational, and service impacting events.

The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communications. You will be expected to manage your time on site and coordinate materials and labour with external vendors to ensure that internal standards are met in the most cost-efficient way possible.

You will have experience building relationships with internal and external customers along with innovating effective solutions to meet technical issues & problems as they arise.

You will have previous hands on technical troubleshooting experience and a proven track record for solving complex problems. You will be expected to create and maintain project build documentation.

Most of all, you will also have a passion for technology and a desire to be the best at your job every day!

Responsibilities

  • Facilitate day to day operational management of the planning, installation, maintenance, break/fix support, server hardware operation, and supporting infrastructure at scale
  • Ensure an amazing Twitch experience on our infrastructure while working to keep operating costs to a minimum
  • Mentoring and developing teammates such that they can run daily operations with minimal supervision
  • Assist and support the Twitch Infrastructure teams as necessary with the development of new POP sites and Origin Datacenters
  • Collaborate with Twitch engineering and business teams around the globe to evolve and optimize processes and approaches in a consistent way to allow Twitch to scale effectively
  • Create and drive a culture of ownership, innovation, collaboration, accountability, and safety  
  • Collaborate with a wide variety of internal teams including business development, network operations and deployment/provisioning team 
  • Drive the development and implementation of toolsets and processes which support:
    • Data driven operations and decision making
    • Efficient equipment installations (servers, switches, routers and storage hardware)
    • Timely equipment repair and upgrades
    • Rapid troubleshooting of issues with hardware and Linux OS
    • Provide reporting and capability to manage to key metrics

Requirements 

  • Bachelor's Degree (or relevant experience) in a computer science related field
  • 4 + years working in a data center operations environment
  • Excellent knowledge of server hardware
  • Excellent knowledge of Linux, UNIX administration
  • Excellent knowledge of Copper/Fiber Optic Testing/Cabling Standards
  • Good networking knowledge & understanding of TCP/IP
  • Excellent prioritization and time management
  • Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
  • Familiar with datacenter design in relation to heat dissipation and air flow
  • International travel (~50%)
  • Detail oriented and organized
  • Ability to work independently
  • Lift equipment weighing 50 lbs

Bonus Points

  • Experience working in enterprise data center environments
  • Experience dealing with customers during problem resolution and operating efficiently under pressure
  • Experience managing and driving complex projects to successful completion, ideally with team members in several remote locations
  • Understanding of distributed and service oriented architectures
  • Proven ability to manage customer expectations and resolve conflicts that balance client and company needs

Perks

  • Medical Insurance
  • Health Screenings
  • Life Insurance
  • Maternity & Parental Leave
  • Paid Time Off

 

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Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

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