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About the Position
Twitch is seeking an experienced Senior Business Operations Manager to design, improve and lead the execution of the Alliances Team’s key business processes to maximize efficiency. The Alliances team is Twitch central organization, focused on growing Twitch via partnerships with game publishers, developers, channel partners and more. As the team is growing fast and increasing its scope, we need to scale our programs and processes and focus on operational excellence.
The Senior Business Operations Manager will be responsible for assessing our current processes and building the right scalable Rhythm of Business to maximize the team’s efficiency as well as leadership’s visibility and decision making. Example of projects will include coordinating business critical initiatives, designing processes for new verticals, developing efficient reporting and communication cadence for our 50+ people team.
The ideal candidate will be comfortable working independently and across cross-functional teams in a fast-paced and evolving environment. He/she will be an excellent communicator and a leader with a passion for delivering results.
Provide Program Management for key Alliances initiatives
Design Processes that scale with business growth in volume and complexity and implement them across teams
Uncover areas of opportunity to improve processes and operational performance and drive change management with Leadership team
Develop appropriate Rhythm of Business, standard business review formats and communication cadences
Develop documentation and communications for processes rollout and ongoing support
Manage and report out projects, status and work with teams to remove project blockers
Hold self and others accountable to meet deadlines and high quality bar
Prioritize and execute in the face of ambiguity
Bachelor’s degree in business, finance, economics or other highly quantitative field; MBA preferred
7+ years of professional experience in Program Management or Operations Management
Experience gathering business requirements, developing and implementing efficient processes, scorecards, dashboards and reporting to surface meaningful KPIs and actionable intelligence to leadership
Ability to think clearly, grasp the big picture, analyze quantitatively and problem solve
Ability to foster cooperation amongst business stakeholders and get things done
Excellent written and verbal communication skills; ability to present in a clear and concise manner to all levels in the company
Ability to prioritize, multitask and adapt to a fast moving environment
Advanced skills in excel/google sheet and experience with other program management tools (e.g. smartsheet)
Prior experience in Media/Entertainment a plus, but not a prerequisite
Existing professional relationships with game publishers/developers or esports organizers
Previous employment at a game publisher/developer or esports organizer
Experience with public speaking and comfort interacting with C-level executives
Medical, Dental, Vision & Disability Insurance
Maternity & Parental Leave
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
Breakfast, Lunch & Dinner Served Daily
Free Snacks & Beverages
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.