About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on LinkedIn, Twitter and on our Blog.

About the Position 

We’re looking for an enthusiastic and ambitious Regional IT Lead to establish our new local IT team in Singapore. If you're looking to join a highly successful team, then we'd love to hear from you!

Overall, Twitch IT is about 26 people all doing various roles from DevOps to software development to customer success. This position will join 12 others who are focused on delivering world class customer service and technical support for global Twitch employees. We’re looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users. 

The Amazon/Twitch business relationship presents several challenges in the acquisition and support of technology in APAC, this person would play a pivotal role in creating and maintaining strong and productive IT relationships in the region. This role would be focused on providing a focal point for all the IT Services for Twitch employees in APAC. These services include (but are not limited to):

  •  FinTech (Financial Systems)
  •  HR Tech (Human Resource Systems)
  •  WP Tech (Workplace Systems)
  •  Business Operation Program Management
  •  Sales / Partnership Tech
  •  ITaaB (internal IT technology Services)
  •  Collaboration Tech (AV/VC and Streaming Systems)
  •  Service Desk (incident, request management)

Twitch's presence in APAC is growing rapidly and slated for continued growth in 2019. With rapid growth comes a large reliance on technology and technology support - not only onboarding new employees, but making sure they can utilize Twitch tools to their fullest going forward. 

You must have an excellent understanding of computers (both hardware and software), and a willingness to learn and apply new technology. You possess superior technical aptitude, and the ability to deal patiently with people in a wide variety of situations. Additionally, you must possess strong analytical skills with demonstrated problem-solving ability. Proven ability to operate in high-pressure situations, successfully handle multiple priorities, and maintain a high level of discipline while remaining flexible.

Responsibilities

  • Build strong and successful relationships Amazon IT teams to facilitate smooth Onboarding and Day 2  IT support across the APAC region.
  • Form relationships with all aspects of our customers in APAC (HR, FIN, Sales, etc). Determine health of IT services for each of those areas, formulate plans for sustaining or correcting business problems
  • Partner with AMER and EMEA based Twitch IT Teams to create and maintain APAC IT Standards and Procurement procedures.
  • Travel to Twitch offices throughout the APAC region to support IT Technologies and build relationships that connect remote sites/offices to the APAC Corporate location. 
  • Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation.
  • Become the Twitch IT focal point in APAC

Requirements 

  • 5+ years experience and a proven history in Service Desk, Technology Support and Customer Service
  • History of building trust through collaboration in technology services
  • Successful track record of delivering support to remote sites 
  • The ability to work independently with minimal supervision; you are a self-motivated, self-starter who can initiate ideas and take ownership of work.
  • Demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines.

Bonus Points

  • Can communicate in multiple languages including Japanese, Chinese (Mandarin) or Korean, as well as English
  • Strong Communications Skills
  • Previous “StartUp” experience
  • Bachelor's degree in Computer science or an IT related field.
  • Advanced Windows, macOS or Linux systems administration skills/certification
  • Have hands-on experience with MDF/IDF Data Cabling / Computer Facilities maintenance
  • Industry training such as Microsoft MCSE, MCITP
  • Project Management Certification (CAPM, PMP)
  • You are a Twitch user yourself
  • Familiarity with Twitch community and gaming space

Perks

  • Medical Insurance
  • Health Screenings
  • Life Insurance
  • Maternity & Parental Leave
  • Paid Time Off

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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