About Twitch

Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. We bring the joy of co-op to everything, from casual gaming to world-class esports to anime marathons, music, and art streams. Twitch also hosts TwitchCon, where we bring everyone together to celebrate, learn, and grow their personal interests and passions. We’re always live at Twitch. Stay up to date on all things Twitch on Linkedin, Twitter and on our Blog.

About the Position 

Twitch is looking for a passionate, high energy addition to our international Safety Operations team. Twitch Safety Operations Specialists are the core of our efforts to keep Twitch a welcoming and safe place for people to build communities. Alongside other Specialists around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch community.

Effective written and verbal communication skills in English and Russian are essential. That’s in addition to the qualities of professionalism, initiative, and sound decision making we look for in all Specialist candidates.

Responsibilities

  • Evaluate and action on user reports of Twitch policy violations quickly and effectively
  • Process copyright infringement notices and take down infringing content
  • Moderate channels for special events or promoted content
  • Thoughtfully works through user account suspension appeals for users across spoken languages
  • Prioritize to quickly act on sensitive community issues
  • Maintain expert understanding of Twitch’s policies, site features, and internal documentation
  • Contribute your insight and skills to the Safety Operations & regional teams to support Twitch’s global community

Requirements 

  • Excellent written and verbal communication skills in English and fluency in Russian
  • 2+ years relevant professional or amateur experience as a community  manager, moderator, or content reviewer in online communities or digital/social media 
  • Emotionally intelligent and resilient to offensive or disturbing behavior, language, and content
  • Sensitive to diverse cultural needs and viewpoints
  • Can evaluate information and quickly draw conclusions based on an existing framework
  • Ability to multi-task and monitor several information flows simultaneously
  • Organized and detail oriented but can still think critically about higher level goals

Bonus Points

  • Knowledge of Russian internet slang and colloquialisms
  • Additional language fluency
  • Deep familiarity with Twitch, streaming, and internet culture
  • Proficient with Twitch chat bots
  • Familiarity with Google Docs and content or community management tools

Perks

  • Medical, Dental, Vision & Disability Insurance
  • 401(k)
  • Maternity & Parental Leave
  • Flexible PTO
  • Commuter Benefits
  • Amazon Employee Discount
  • Monthly Contribution & Discounts for Wellness Related Activities & Programs (e.g., gym memberships, off-site massages, etc.)
  • Breakfast & Lunch Served Daily
  • Free Snacks & Beverages

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Voluntary Demographic Questions

Our mission at Twitch is to enable creators to make a living entertaining and educating their fans. We serve a diverse, global community and it's important that we have teams with a wide range of backgrounds, experiences and perspectives, in order to better serve our streamers and grow our business. All team members play a vital part in bringing our mission to life. At Twitch, we believe everyone has a role to play in creating an inclusive environment where everyone can thrive and grow.

In order to measure our effectiveness in recruiting a wide range of talent to Twitch, we invite all applicants to self-identify their gender, race and ethnicity, gender identity, sexual orientation, disability and military veteran status.  It’s our policy to provide equal employment opportunities to all applicants based solely on their qualifications. Your voluntary self-disclosures will be anonymized in reporting, and will not be used in any aspect of employment related decisions, nor shared with hiring managers. Declining to self-identify will not subject you to adverse treatment. Twitch does not discriminate on the basis of gender, gender identity or expression, sexual orientation, race/ethnicity, veteran or disability status, or any other protected group. 

Self-identification categories:

  • Gender: a person’s sex, as defined by their assigned sex at birth.
  • Gender Identity: a person's internal perception of their gender and how they label themselves (may or may not correspond to gender assigned at birth).
  • Race/Ethnicity: a person’s race (Asian, Black, Native American or Alaska Native, Native Hawaiian or Pacific Islander, White, Two or More Races) and whether they identify as Hispanic/Latinx.
  • Sexual Orientation: a person's sexual identity in relation to the gender to which they are attracted.
  • Disability: a person who has a physical or mental impairment which substantially, or occasionally, limits one or more of their major life activities.
  • Military Service: a person who has spent time serving in any branch of the military (may be retired or active).

 

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