The Global Application Support Team delivers effective technical resolution and improves our end users' experience using our products. The team will work closely with Sales & Marketing, Operations, Customer Support, Finance, Supply-chain and other relevant teams to find quick resolutions while also working with a wide range of applications and technologies. Specialists may be required to be on-call on a rotating basis throughout the year.
Own/troubleshoot technical issues and work with engineers to resolve advanced issues when necessary
Develop debug/monitoring tools
Provide customer/user training as needed
Document new procedures and problem resolution
Work with product teams to provide feedback and build requirements as needed
Work with peers at other global locations to shorten turn-around-time
Own & monitor incident management and KPI processes
Bachelors in Computer Science or a related field
Some skills with SW development, debugging, scripting
Ability to provide step-by-step technical help, both written and verbal
Flexibility and strong problem solving skills
Highly motivated and self directed
Excellent communication skills - verbal, written, and “slack” manner
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.