The Technical Support Specialist will be responsible for providing best in class technical support and consultation to customers and Twist Bioscience’s field based sales team. The position will specifically be supporting the Twist’s current product lines consisting of synthetic genes, oligo pools & NGS target enrichment panels.

 
KEY RESPONSIBILITIES
 
•Provide technical support via phone or email to existing and prospective customers and field sales teams
•Develop, write and publish technical documentation to educate external and internal customers
•Develop and maintain highest possible level of technical knowledge and networking
•Responsible for educating and/or troubleshooting on solutions, including consumables and applications in all markets
•Assist customers with the probe design, assays and data analysis for NGS products by utilizing in-house resources
•Assist in the development and maintenance of reference customers
•Strive to increase customer satisfaction on a daily basis.
•Ensure key performance metrics, including customer response time, issue resolution time, and departmental efficiency, are met or exceeded.
•Give active feedback to Sales, Marketing, Field Service, Global Product Support, Global Training, Quality Assurance and your team/management
•All other duties as assigned by Technical Support Manager and/or Supervisor.
 
REQUIREMENTS AND QUALIFICATIONS
 
•At least Master degree in Biomedical Engineering, Biological Science, Molecular Biology or equivalent experience
•Familiarity with molecular biology protocols such as PCR, Q-PCR and DNA quantification techniques
•Previous laboratory experience with NGS required
•Must be able to communicate effectively with a wide variety of people and have strong interpersonal skill
•Outstanding situational leadership, teamwork, and communication skills
•Written and verbal English and Japanese language communication skills a must
•Preferable years experience of bioinformatics tool and scripting
•Preferable years service and support experience in a comparable position within the service business

About Twist Bioscience

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.

At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.

Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.

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