Note: This position is Hybrid in Columbus, GA. A writing activity is apart of this hiring process.
Job Summary
As a Client Operations Specialist, you'll be at the forefront of ensuring seamless communication and support for accounts receivable, accounts payable, and membership management activities. Take the initiative to train and advise our valued customers, enhancing their experience and contributing to overall organizational success. Be part of a collaborative team that collectively manages our main customer service inbox, prioritizing time-sensitive tasks for optimal customer satisfaction.
Responsibilities
Internal Communication
Proactively initiate communication and follow up on customer tasks related to various accounting processes.
Communicate effectively with the Customer Success team, addressing high-priority Greek customer accounts.
Document in detail all correspondence related to chapter management.
External Communication
Receive and manage customer inquiries, addressing topics such as merchandise orders, collection fee changes, and new member management.
Review and make recommendations for chapter billing practices and budgetary needs.
Proactively review client operations, suggesting enhancements using our products and services.
Customer Service
Develop and maintain relationships with Chapter Administrators and other key stakeholders.
Assist clients with questions, problem-solving, and system-related issues.
Respond promptly to voicemails and client communications, ensuring a positive customer experience.
Cultivate and enhance the company's relationship with assigned clients.
Training
Facilitate system training for undergraduate and alumni officers.
Conduct training programs for clients and internal staff.
Educate new officers about their vital role in the partnership and provide an overview of the services available.
Requirements
High school diploma
1 years of customer service experience
Excellent written and verbal communication skills
Strong organizational skills and ability to multi-task
Analytical and problem-solving skills
Proficiency in Windows, Microsoft Office 365, Teams, Word, Excel, PowerPoint, Outlook
Preferred
1 year of accounts receivable or accounts payable experience
Membership in a Greek or similar social organization
Working knowledge of databases and/or CRM software; experience with Salesforce preferred.
Employee Referral Bonus
This position is eligible for a $1,000 employee referral