The Associate Client Operations Specialist manages operator calls for all Togetherwork companies. This position is responsible for communication with customers via telephone and email to provide ongoing assistance regarding products, services and member accounts. The role collaborates and works closely with interdepartmental teams and company divisional teams to ensure exceptional client support. This individual also performs administrative functions related to member account maintenance.

Interactive Client Support - 90% of time

  1. Manages all incoming company operator calls on a multi-line telephone system accurately and efficiently.
  2. Requires knowledge of Togetherwork to include regular awareness of all acquisitions and applicable lines of business
  3. Maintain in-depth knowledge of products and services within Togetherwork's Fraternal Division in order to direct calls to applicable agents, when necessary
  4. Maintain in-depth knowledge and expert use of all features of the telephone and voice mail systems.
  5. Provide client product support to include navigate external interfaces, troubleshoot system errors, log in set-up and issues, and assist with any product inquiries.
  6. Provide client account support to include information updates, statement disputes, account activity, payment processing and disputes, and general account inquiries.
  7. Maintain thorough knowledge of internal and external interfaces, products and services to include all features and functionality
  8. Respond in a timely manner to all voicemails and client communications
  9. Elevate client calls to the Senior Client Operations Specialist, when needed.
  10. Open correspondence to account administrators to document and communicate member inquiries, questions, etc.
  11. Identify and report system bugs and member account discrepancies to the applicable elevated roles, as needed.
  12. Triag chapter related inquiries through Zendesk.


Internal Communication and Support – 10% of time

  1. Participate in regular meetings with interdepartmental teams to collaborate and communicate client services and expectations.
  2. Meet and discuss internal team work flow and support management, and provide feedback and solutions, as needed
  3. Communicate with appropriate team members to ensure expedient and accurate member support

Required

  • High school diploma
  • 0 - 1 years of customer service experience
  • Excellent organizational skills and the ability to multi-task
  • An unquestionable work ethic and the ability to accomplish established goals
  • Ability to analyze and interpret data
  • Analytical and problem-solving skills
  • A self-starter with the ability to work with people in a team capacity and independently
  • A high degree of attention to detail
  • Proficient with Windows, Microsoft Office and Adobe Acrobat applications
  • Excellent written and oral communication skills
  • Excellent customer service skills

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range
US Remote: $28,000 USD per year

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