JOB SUMMARY:

The Technical Product Manager/Owner is the bridge between customers’ business needs and Fonteva’s technical possibilities.  They help to guide products from conception to launch, designing and delivering applications that customers love.

The Product Management team is responsible for guiding the success of the product and leading cross-functional teams that are responsible for analyzing, improving, and maintaining the product.  The team is responsible for the product vision, strategy, and the direction of the roadmap.  They are the voice of the customer to the product team and, transversely, the voice of the product team in communicating and describing all things product to our stakeholders.

RESPONSIBILITIES:

  • Uncover and understand customer needs and translate them into requirements
  • Align requirements to be adopted into the product roadmap
  • Assess and address technical and security risks
  • Work closely with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.
  • Define success criteria for testing and product acceptance
  • Facilitate the creation and maintenance of proper product documentation
  • Evaluate and assess feature adoption through metric driven analytics
  • Serve as a product evangelist and subject matter expert to the technical/developer community
  • Provide internal and customer training on how to use the product

REQUIREMENTS:

  • Bachelor’s degree in Computer Science, Engineering, Business or closely related field, or 2 years of equivalent experience required; Master’s degree a plus
  • 4+ years of experience in the field of Business Systems/Software; preferably in a Product Management role
  • Technology/Solutions consulting, cloud technologies, SalesForce.com experience in a business environment a plus
  • Knowledge of full software development lifecycle from requirements through deployment 
  • Proven ability to influence and lead cross-functional teams
  • Excellent troubleshooting, analytical, and technical skills
  • Excellent written and verbal communication skills
  • Detail and results-oriented
  • Strong organizational skills
  • Ability to work effectively under pressure and in a fast-paced, dynamic, team-oriented environment
  • Ability to understand business requirements and convert them into solution designs
  • Adept in developing and presenting customer and industry presentations 

PREFERRED:

  • Nonprofit and associations experience a plus
  • Accounting experience a plus
  • Understanding of associations/association management space
  • One or more Salesforce certifications

Apply for this Job

* Required