Twilio is seeking someone to join it's growing Legal Team to provide administrative support to the Contracts Team.

About the job:

The Contract Coordinator will join a welcoming, close-knit legal team and be charged with supporting the company through our contracting process.

Based at our San Francisco headquarters, the Contracts Coordinator will join the Contracts Team (which is part of Twilio’s Legal Team) and report to Twilio’s US Senior Contracts Manager. You will provide support to the Contracts Team to help the team manage a large volume of inbound and outbound contracts, ensure all approved contracts are executed and filed correctly, and assist with the Contracts Team’s ad hoc needs needs to ensure contracts are processed in a timely manner. You are business and technology savvy with a desire to learn by working in a fast paced environment, juggling several matters contemporaneously. You also have zealous attention to detail, excellent judgment, top notch people skills and be dedicated to providing excellent customer service, as you will interact with employees at all levels of the company. Of course, we are also looking for someone eager to be a contributing member of a fun, supportive and high functioning team.


  • Act as the key point of contact for all inquiries related to contracts from internal business teams, including fielding and responding to inquiries, and engaging in various administrative tasks associated with Twilio’s contract processes (e.g., filing executed contracts in electronic repositories; pulling executed contracts as requested; couriering contracts to recipients, etc.).

  •  Assist the team to appropriately assign resources and ensure agreements are processed efficiently and provide contract status updates to internal business groups as needed.

  • Prepare final versions of contracts for execution and route approved contracts and contracts-related documents for signature using electronic signature software

  • Proofread drafts of contracts and other contract-related documents.

  • Draft basic letters and contracts-related documents using standard templates.

  • Support and update Twilio’s contracts management system (CMS) and ensure all contracts are integrated into the CMS along with all appropriate meta-data.

  • Assist, educate and train internal business clients with respect to Twilio’s commercial contracting tools and processes to ensure efficient and timely turnaround of contracts.

  • Prepare periodic and ad hoc reports, and assist the team with other projects as needed.

  • Maintain and update the Legal Team’s intranet site.


  • Bachelor's degree with one year (1) of business experience.

  • Experience working in a corporate office environment.

  • Experience using Microsoft Office (namely Microsoft Word and Excel)

  • Excellent communication (written and verbal), interpersonal and analytical skills.

  • Impeccable attention to detail.

  • Ability to multi-task, prioritize, and work independently in a fast-paced, high-volume environment with minimal supervision and take ownership of assignments.

  • Dedication to superior customer service with the ability to establish and maintain effective and collaborative relationships with all key functional areas. Diligent, flexible, patient, detail oriented and self-motivated.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

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