Twilio is searching for an Associate Producer to join the Brand Experience team. You’re joining the multidisciplinary team of designers, video producers, engineers, and event experts that come to work every day to ensure a high-caliber Twilio brand experience everywhere our customers are—whether that’s on the scale of twilio.com, at a third party event, or at our annual conference, SIGNAL.

As an Associate Producer, you are the orchestrator of multiple resources, representing creative, engineering, and more, as well as the engine that drives multiple projects forward every day.

Responsibilities:

Own the outcome. Every department at Twilio relies on the Brand Experience team, and producers are the heart of every project. As producers, there is no task too small for our attention, and no challenge too daunting to take on. As the single point of contact between stakeholders, vendors, and the team, you must be adept at reading others’ point of view, removing blockers, and mitigating risks that may jeopardize our collective success. All the while, you will help foster collaborative relationships across internal Marketing and external stakeholders to ensure all deliverables represent the caliber of work Twilio can be proud of.

Manage the process. Your most critical responsibility for Twilio Brand Experience is to master the processes that enable us to triage inbound requests, define scope, set timelines, assign resourcing, and execute requirements like a well-oiled machine. Knowing the fundamental process is key, so that in turn, you can adjust and evolve based on shifting priorities in the extremely fast-paced environment of the Brand Experience team. The Producer is the first to jump in to fill gaps as needed, pivot plans and teams with great flexibility in the face of unforeseen volatility, and maintain a positive, can-do attitude throughout.

Orchestrate resources. Brand Experience projects most often require multidisciplinary resources, including high-caliber visual design and high-usability engineering. Though a small internal team, at any time the production pipeline supports a broad variety of projects ranging from digital, to print, to hard goods & apparel. The team depends on the Producer to properly resource and adjust plans as needed to support them as they build, operate, and maintain all public expressions of the Twilio brand.

Requirements:

  • 2+ years experience in a Producer / Project Management role spanning a large digital presence.
  • Strong knowledge of digital production and experience interfacing with technical & non-technical teams. Experience working in JIRA a plus.
  • Demonstrated ability to coordinate production operations and negotiate competing priorities against aggressive timelines without compromising quality or cost.
  • Proactively and creatively solve issues as they arise.  
  • Manage communication and track budget resourcing of third party vendors and contractors that collaborate with Creative and Marketing Engineering teams.
  • Strong organizational skills, with a keen eye for detail.
  • Strong verbal, written, listening, and interpersonal skills. Clearly able to communicate project plans, status, issues, risks, and requirements to relevant audiences.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: