Senior Director Product Manager

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

See yourself at Twilio

Join the team as Twilio’s next Senior Director, Product Management - Twilio Data Substrate

About the job

This Senior Director of Product Management -Twilio Data Substrate will be part of the Data, Identity and Security product team and will drive the strategy, roadmap, and execution for unifying data from disparate systems and data stores into a structured and governed data substrate. This role will play a pivotal part in defining API contracts that standardize data ingestion and governance, ensuring seamless data accessibility, system health observability metrics, and alignment across internal teams and customer-facing services.

The ideal candidate thrives in ambiguity, collaborates across R&D and IT teams, and can implement scalable governance frameworks that enable data-driven decision-making and operational efficiency.

*Required:

• 8+ years of experience in data architecture, governance, or strategy roles, ideally in large-scale, complex environments.
• Deep understanding of data movement, storage, integration, governance, and system observability frameworks.
• Proven experience leading cross-functional teams to establish data governance frameworks and policies.
• Strong knowledge of data management best practices, including security, compliance, and lifecycle management.
• Hands-on experience with cloud platforms (AWS, Azure, or GCP), API management, and data engineering.
• Strong communication and stakeholder management skills, with the ability to align R&D and IT teams toward a unified data vision.
• Ability to navigate ambiguity, drive clarity, and execute in fast-paced environments.
• Experience with data cataloging, metadata management, and governance tooling is a plus.
• Worked on data platforms, customer engagement platforms, and streaming applications.
• Proficiency in the big data ecosystem e.g. Kafka, Spark, Presto/Athena, or similar technologies.
• Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques.
• You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact.

 

Desired:

• Passion for data, technology, and experience with B2B, SaaS, or technical products.
• Familiarity with Customer Data Infrastructure
• Bachelor’s or Master’s in Computer Science or equivalent experience preferred.
• Experience shipping products with a user interface component with some basic understanding of design and UX best practices 
• Experience partnering with product marketing or marketing

 

 

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $$223,300.00 - $279,200.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $236,500.00-$295,600.00
• Based in the San Francisco Bay area, California: $262,700.00-$328,400
• This role may be eligible to participate in Twilio’s equity and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role are intended to be accepted until March 28,2025, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.