Twilio is looking for a Sr. Director of Global Real Estate & Facilities to help manage our growing footprint of offices. The ideal candidate for this role is a natural self-starter with strong organizational skills that thrives in a busy, fast-paced environment. The candidate must have the ability to proactively recognize and resolve real estate-related issues, work in a professional manner, and multi-task across several projects while maintaining a collaborative team-based approach. 

About the role:

The person in this position will support our growing company through a blend of planning and forecasting, day-to- day operations management and administration, and the overseeing of special projects. In addition, the individual in this role is responsible for providing support, guidance, and mentoring to the existing Facilities team members, remote Office Managers and ensuring ongoing alignment and partnership with the Employee Experience team.

Responsibilities:

  • Lead and manage Twilio’s global real estate management and planning efforts, in alignment with the company’s expansion targets and financial goals.
  • Create annual facilities operational plans and budgets for all Twilio global locations, in partnership with FP&A, linking our geographic headcount growth to key expansions of existing locations and requirements in new regions.
  • Develop, document, and implement effective facilities management standards and guidelines, while ensuring a regionally sensitive approach to Twilio’s workplace environments.
  • Direct the day-to- day facilities operations, services, and maintenance activities at all domestic and international offices, ensuring a coordinated partnership with our Employee Experience and IT teams.
  • Plan and project manage all future global office expansions including property visits, site selection, lease negotiations, workspace architectural design, planning, build-out, and furniture procurement/installation.
  • Proactively partner with all cross-functional teams involved with global office expansions and build-outs, including IT, HR, and Finance.  Ensure all stakeholder teams are properly engaged at the onset of any new workplace initiatives.
  • Ensure the maintenance of an appropriate portfolio management system, contract management database and operational workflows to effectively manage all vendor contracts, leases, option rights, and managed workspace terms.
  • Partner cross-functionally to ensure business continuity and physical emergency response plans are in place for all regional locations.
  • Assist with special projects, as needed, including the creation of any facilities-related business cases and cost justifications.
  • Be an innovator, partnering with teams like Employee Experience, IT and Engineering, to develop creative solutions to workplace issues that leverage Twilio’s industry-leading communications platform.

Requirements:

  • BA/BS degree required in Business, Finance/Accounting, or related concentration.
  • Minimum of 15 years of management experience in Facilities and/or Real Estate, overseeing a global footprint.
  • High business acumen.
  • Strong knowledge of finance, accounting, risk management, and service management required.
  • Must have excellent communication skills and the ability to present to senior management and at company All-Hands meetings.
  • Must be detail-oriented, with strong analytical and financial-management skills.
  • Proven ability to identify and drive process and system improvements.
  • Positive, energetic, optimistic attitude and not afraid to roll up your sleeves.
  • Team player with strong interpersonal skills, including conscientiousness, diplomacy, flexibility, dependability, and last but not least - a good sense of humor.
  • Experience managing facilities for SaaS/software development companies a plus.
  • MCR certification a plus.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: