About the Job:

Twilio is seeking an experienced Payroll Lead. The ideal candidate is someone who participates enthusiastically, works well under deadlines, multi-tasks, and solves problems; all while delivering excellent results. Position reports to Global Payroll Manager and is based in Twilio's San Francisco office.

Duties & Responsibilities:


  • Full cycle payroll for the organization (US and International), assist Sr. Payroll Analyst to ensure payrolls process correctly and timely manner
  • Responding to employee escalations, and researching/resolving issues raised by our employees, vendors our partners
  • Prepare reports for payroll, accounting and other departments
  • Comply with all payroll related tax and compliance, such as multi-state payroll tax filings, SF Payroll Tax, and misc filings
  • Champion global payroll compliance, ensuring all legal and statutory payroll-requirements are met
  • W2 processing and distribution
  • Prepare 401k and other benefit management reports and remit funds to administrator, when needed
  • Complete special reporting and ad hoc projects as needed
  • Collaborate with HR on a regular basis as projects and issues arise
  • Audit and tax support
  • Maintain the GL for payroll related accounts, and own month end related duties
  • Provide excellent customer service for internal payroll related requests
  • Provide payroll analytics and insights to HR and other companywide stakeholders
  • Maintain relationship with internal business partners and external payroll services, providers to ensure deadlines and international employee’s salary payments are paid on time
  • Manage Leave of Absence and calculation of leave pays from various sources
  • Expat: coordinate with domestic payroll resources (HR, Stock Admin, Vendor, etc.) to ensure U.S employees are expatriated and repatriated without issues
  • Ensure that all proper taxable allowances are foreign tax credits for U.S. employees working on foreign assignments are represented on their U.S. W2’s
  • Assist in implementing of new payroll systems.


  • Bachelor Degree or equivalent of 8-10 years relevant Payroll processing experience is required
  • Minimum five years of accounting and payroll experience, preferably in technology and in a high volume environment
  • Good written and verbal communications skills are a must, with an emphasis on clear and sensitive responses to escalations. Experience in payroll processing is required, including detailed data validation, payroll tax calculation and remittance, and statutory reporting
  • Knowledge and understanding of generally accepted accounting principles
  • Experience working on a payroll conversion
  • Solid understanding of general payroll compliance; Extreme attention to details and deadlines
  • Well organized, with excellent skills in managing time and ability to multi-task
  • Excellent written & verbal communication skills
  • Strong MS Office skills (Microsoft Excel and Word)
  • Understanding of NetSuite
  • Prior experience with ADP or similar payroll system required
  • Familiar with cloud based technologies, such as Google Docs, Box.com, Gmail for Business
  • Interest in learning more!

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance. #LI-POST

Apply for this Job
* Required
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Share this job: