Twilio's Financial engineering team operates a massive billion-dollar financial pipeline. The team faces some of the most complex challenges in distributed systems today. With a micro-service based architecture, they provide automation and tooling to compute revenue, fraud, and other deeply important financial information. Their mission is to ensure customer trust through accurate & timely billing.

Twilio is seeking an Engineering Manager for our Financial engineering team. This is a leadership role focused on nurturing and expanding a team of engineers, providing people management, and driving projects to successful, on-time delivery through our agile process.

 

About the job:

  • You will manage team dynamics in a technical, high growth environment.
  • You will lead teams through stressful situations and have demonstrated ability to teach sound decision making through the customer lens.
  • Twilio is a company built by developers for developers. You must not only have the professional expertise to understand your team’s engineering and business challenges, but also the technical acumen to build great software.

Responsibilities:

  • The Engineering Manager role at Twilio is about shipping high-quality products and providing team leadership.
  • Partner with the Technical Lead to make long-term architectural decisions about Twilio's billing platform.
  • Take personal responsibility as the delivery manager and set clear expectations for Finance and R&D billing integrations.
  • Work directly with Technical Lead and Product Manager to track velocity and plan sprints for the engineering team.
  • Manage & grow a world-class team of engineers that think about the customer experience.
  • Manage quarterly deliverables with highly-visible and effective communications with Senior Management in R&D and Finance departments.
  • Establish operational excellence framework and build Metrics to drive progress towards building highly scalable & resilient platform.
  • Manage your direct reports in an empathetic, high-touch way, including weekly/bi-weekly 1:1s. Coach and unblock them on a daily basis. Encourage and teach them to drive to complete key objectives. Assist in their longer term career and skills development. Excite them with new challenges and opportunities.

Requirements:

  • Minimum of 4 years as a manager or technical lead with a prior background in hands-on software engineering. You're not necessarily a software engineer today, but you've definitely written code before.
  • You've managed, led or written code for a billing, marketplace, payments or accounting team.
  • Proven track record as an engineering leader for a team with 5+ members.
  • Stellar communication, organization and management skills.
  • Deep knowledge of agile software development processes and tools like Confluence, Git, Jenkins and Jira.
  • Solid understanding of continuous integration and deployment practices.
  • Enthusiasm for working in a high profile, fast-paced startup culture. We ship products on a daily basis, with tight schedules, small teams, and a very large user base.
  • Hands on. Passionate. Persistent. Creative. You get things done - you are a DOer.

Bonus points:

  • Passionate about business models and financial systems.
  • Basic to intermediate knowledge of data warehouse systems, data management, ETL and big data.
  • You still write code for fun.
  • You have experience writing backend services and distributed systems.
  • You geek out on improving velocity and organizing team processes.
  • You have created processes in Confluence/Jira following agile software development practices.

About us:

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice and video capabilities directly into their software applications. Founded in 2008, Twilio has over 650 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Twilio are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: