See yourself at Twilio

Join the team as Twilio’s next Senior Workday Architect.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to Twilio is in search of a highly skilled and seasoned Senior Workday Architect with expertise in Payroll, Time Tracking, Absence, and Benefits. As a pivotal member of our team, you will take charge of all things Workday – focusing on payroll, time tracking, absence, benefits to elevate our Workday platform and provide unparalleled support to our growing Twilions.

This proactive role requires collaboration with internal People teams to implement, optimize, and maintain the Twilio Workday platform. The ideal Architect will not only design and implement system changes but also maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert.


In this role, you’ll:

  • System Design and Implementation: Design and implement system changes to align with business needs, managing the setup and data elements of foundational structures in Workday. Extensive knowledge understanding the system life cycles and possess a mix of HR system and process knowledge to interpret business requirements into technical solutions. Manage the lifecycle of features, from inceptions to implementation, throughout production until retirement/upgrade.
  • Subject Matter Expertise: Serve as a subject matter expert in Workday, emphasizing proficiency in Payroll, Time Tracking, Absence, and Benefits. Provide consultative practical solutions with business process, design, configuration, and testing. Proactively offering options, risks, and downstream impacts related to decisions.
  • End-User Support: Serve as an escalation point for advanced system issues to determine root cause analysis, identify, and implement potential solutions. 
  • Stakeholder Collaboration: Partner with business units to build strong relationships, ensuring alignment between Workday capabilities and business goals. Act as a trusted advisor to the stakeholders to influence the technology decisions.
  • Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific needs of business units, enhancing data-driven decision-making.
  • Training and Documentation: Provide training and assistance to People support staff, creating and updating documentation and communications to ensure clarity and consistency. Mentor junior peers and offer shadowing opportunities.
  • Release Management: Review functionality delivered in Workday releases to assess business impacts and identify opportunities for enhancements.
  • Data Integrity: Maintain accountability for data integrity, focusing on quality, accuracy, reporting, timeliness, and usability across core systems and related interfaces.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years of Workday configuration experience with a specialized focus in Payroll, Time Tracking, Absence, and Benefits.
  • Exceptional attention to details, critical thinking, commitment to data integrity, organization, and adept problem-solving skills.
  • Ability to gather technical and business requirements and translate into action plans.
  • Understanding of data privacy practices and regulations, coupled with the discipline to handle highly strong verbal and written communication skills, ability to influence decisions and drive results.
  • Strong interpersonal skills with the ability to develop and maintain relationships with business units and third-party vendors.
  • Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines.
  • Initiative-driven, inherently curious, and possessing analytical thinking.
  • Excellent knowledge of PC software, including proficiency in Microsoft Office applications and Google Workspace.



  • Workday Pro certifications are a plus.


  • This role will be remote in Canada, and only eligible to be hired in Alberta, Ontario or British Columbia.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.


So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!


If this role isn't what you're looking for, please consider other open positions.


Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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