See yourself at Twilio

Join the team as our next Engineering Manager, Flex Application Services (EMEA). 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to lead and grow teams that power reporting services for Flex Programmable Contact Center enabling important functionality such as UI Frameworks and Components for Flex customers.

Responsibilities

In this role, you’ll:

  • Be a champion for your team, setting individuals up for success and putting others’ growth first.

  • Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.

  • Advocate agile processes, continuous integration and test automation.

  • Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.

  • Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • You have a minimum of 3 years of track record of leading software teams.

  • Bachelor’s or Master’s degree in Computer Science, Engineering or related field.

  • Excellent problem solving, critical thinking, and communication skills.

  • Broad knowledge of development environments and tools used to implement and build code for deployment.

  • Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil. 

  • As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.

  • Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.

Desired:

  • Previous experience with Contact Center and Customer Engagement solutions is a plus. 

  • Solid track record in Front-End engineering 

Location 

This role will be based in Dublin or remotely in Ireland. Approximately 10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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Twilio invites you to self-identify your personal demographic information to help continue our mission to foster inclusivity and diversity in our workplace. In keeping with the Twilio Magic, our values set the foundation for how we act, how we make decisions and how we win. These values shape our work culture and demonstrate our dedication to ensuring everyone is welcomed and supported. We invite you to self-identify your gender. Completing this survey is voluntary and you may select “Decline to Disclose”, but we hope you choose to participate.

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We hope you will join us in our commitment and enthusiasm for making Twilio a place where everyone belongs!

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